Print on Demand – Sellerwix https://sellerwix.com Delivery At Scale and Quality by Technologies Fri, 25 Jul 2025 08:26:01 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://sellerwix.com/wp-content/uploads/2023/01/sellerwix-favicon.png Print on Demand – Sellerwix https://sellerwix.com 32 32 Order Management: Optimizing the Order Management Process for Print‑On‑Demand https://sellerwix.com/en/sellerwix-order-management-eng/ Thu, 24 Jul 2025 07:18:09 +0000 https://sellerwix.com/?p=10346 All posts Sellerwix Feature Order Management: Optimizing the Order Management Process for Print‑On‑Demand Order Management is a feature in Sellerwix that connects POD merchants (sellers) with top print‑providers (suppliers), enabling a more diverse product catalog and flexible supplier options aligned with sellers’ budget and business goals. Connect Store Connect Store: Guideline Here 1. Get Order […]

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

Jul 24, 2025•10 mins to read
Order Management

Order Management is a feature in Sellerwix that connects POD merchants (sellers) with top print‑providers (suppliers), enabling a more diverse product catalog and flexible supplier options aligned with sellers’ budget and business goals.

Connect Store

Connect Store: Guideline Here

Order Management

1. Get Order

“Get Order” is a function that helps users retrieve orders into the system at the desired time.

Go to the Order section and select Get Order.

Order Management

Select the store from which you want to retrieve orders.

Order Management

In Sellerwix, manual order retrieval (get order manual) can be done in 2 main ways:

Method 1: Manual Order Retrieval by Time Range

  • When to use: Retrieve orders within a specific time range.

  • Purpose: Suitable for managing bulk orders, analyzing trends, or updating orders daily, weekly, or monthly.

  • Automatically fills in the following fields by default:

    • Select Store: Select the store to Get orders from.

    • Select status: Select the status of the order to Get (should select all).

    • Last Updated Date after, Last Updated Date before: Time range to Get orders.

    • Marketplaces: Select the marketplace to Get orders from (can select all).

Click the Get button, and the retrieved orders will be in the Order section.

Order Management

Method 2: Manual Order Retrieval by Order ID

  • When to use: Retrieve a specific order by ID.

  • Purpose: Troubleshooting, verifying orders, or checking details of a specific order.

Enter the Order ID in the search bar:

  • Order ID: Specific order code.

Click the Get button, and the retrieved orders will be in the Order section.

Order Management

2. How to Import Orders into the System

Step 1: Click the Setting icon in the top right corner of the screen – Select Import Order

Order Management

Step 2: Upload CSV File to the system:

  • Upload a CSV file containing Order information (can use CSV files exported from eBay, Etsy, Amazon, or other marketplaces).
  • Select the store you want to import orders to.
  • Select Template to import the CSV file. You can arrange and merge the default fields of the file to suit your personal criteria.
Order Management

The system will display default headers to map order information columns by store.

Select an existing template to automatically adjust the necessary fields. Then, click “Import”. You can create your own template to import data without using an existing template.

Drag fields from the CSV file to the corresponding fields in the system, then click “Import”.

Name the template and click Save.

⚠ Note: When importing orders for the first time, you can create your own template.

For subsequent imports, just select the created template, and the system will automatically fill in the fields as set without needing to readjust.

Order Management
Order Management

3. Filter Order and How to Save Filter Order

Step 1: Go to the Order section

You can search by Name, Shipping Name, Shipping Phone

Order Management

Step 2: Select Filter. Click the [+] button, then select the value you want to filter to find that order.

Order Management

Step 3: After you click Apply

Order Management

and click Search

Order Management

Step 4: To filter the desired fields, click the Search button.

You select [+] to Custom Filter, a new dialog box will open to save the filtered filters.

Order Management

Step 5: Enter information into the fields, then select Create to save the Filter

  • Name: Name of the Filter

  • Description: Description of the Filter

  • Default: For users to use when they want to display the saved Filter on the screen and can turn off that button to hide less frequently used Preset Filters. For hidden Filters, users can search using the “3 dots” button Search the Filter in the top right corner of the screen.

Order Management
Order Management

Step 6: After performing the above steps, the order filters will be displayed as shown in the image below.

Order Management

In addition, click Edit to change the Filter name and add more search values.

Order Management

4. Order Statuses and How to Fulfill Orders

After you have started bringing orders into the system, you need to review the status of those orders to complete the information if necessary. Orders after being retrieved or Imported into the system can have the following statuses that you need to pay attention to:

4.1. Out Of System

This is the status of an order when it is retrieved into the system but the Product was not created from the system. You need to get the Product to have information to fulfill the order:

Order Management

Method 1: Click to open order details at the button in the bottom left of the order.

Then, you can Get Product Manual by clicking the Get product icon.

Order Management
Order Management

Method 2: Go to the Stores section, in the Scheduling column, click the Schedule Auto Get Orders icon.

Then check the Auto Get Products section to ensure Products are automatically retrieved into the system.

Order Management

4.2. Missing Supplier

This status occurs when you have not selected a supplier for the order.

To fulfill the order, you need to fully select the blank product information.

  • Step 1: Click the shopping cart icon to update.

Order Management
  • Step 2: Then select information fields such as Supplier, Category, and Product and you can change the Shipping Method if you do not want to choose the default shipping method.
Order Management

Step 3: Update additional information about Size, Color, Print Area, etc., and click Save to complete the supplier selection step.

Order Management

The “Only at this time” feature

  • When this feature is enabled, Supplier and Design are only set for that order; other orders with the same SKU will not be synchronized.
  • When this feature is disabled, the Supplier and Design added for this SKU will be saved. In subsequent times, you will not need to re-select Design and Supplier, as the system has already recognized the Design and Supplier that the user fulfilled previously.

After completing the information update, including uploading the design for the product, the order status will be updated to “Available” as shown below:

Order Management

4.3. Missing Fields

When an order is in Missing Fields status, it means that the order is missing required information. This status can be changed by following these steps:

  • Step 1: Check the Product status and then click the pencil icon to Edit Shipping Address.

Order Management

⚠Note: The Duplicate Order feature can be applied to all Orders.

  • Step 2: Proceed to fill in the missing information in the fields (these fields will be highlighted in red).

  • Step 3: Select the Update icon at the bottom of the dialog box to complete the information addition.

Order Management

4.4. Varying Shipping

This status occurs when 1 order has 2 items fulfilled by the same Supplier, but the 2 Shipping Methods are different.

Order Management

You can click the Supplier icon highlighted in red in the image to update the same Shipping Method for the items.

Order Management

4.5.Error

This status occurs when an order has errors such as an incorrect address, incorrect design dimension, etc. Depending on the reported error, you can Edit Shipping Address, modify the information accordingly.

Hover over the Supplier logo for more detailed information.

Order Management
Order Management

4.6. Available

This status indicates that the order meets the requirements and is ready to be fulfilled.

Order Management

4.7. FulFill

When the Order meets the requirements and is ready to be fulfilled (Order is in Available status).

At this point, you can click the checkbox for the orders and click the Fulfill button, then confirm to fulfill.

Order Management

Confirm fulfillment in the dialog box that appears after clicking Fulfill.

Order Management

Orders will be in Processing status for a short period after confirming fulfillment.

Order Management

4.8. Order Fulfill Thành công

Order is produced and has a valid tracking, updated to the store.

Order Management

4.9. Canceled

This status occurs when the Order has been successfully canceled on the system.

Users can duplicate this order to edit and continue fulfilling.

Order Management

4.10. On Hold

This status occurs when Suppliers process orders slower than usual.

In this case, Sellerwix will proactively monitor the order status on the Supplier’s side on behalf of the user and notify the user if any errors occur.

Order Management

4.11. Pending

Pending is the status of an Order when the user has confirmed the order address is correct and has ticked the checkbox “I make sure that all information has been checked and verified by customer“, however, the Supplier still reports an address error when Fulfilling.

In this case, Sellerwix will proactively monitor the order status on the Supplier’s side on behalf of the user and notify the user if any errors occur.

Order Management

4.12. Customized Info

For Amazon personalized products, you can click the Customize Info icon to view the personalized order item information.

Order Management
Order Management

After custom orders are retrieved into the system, you can choose to add/delete items by clicking the icons below:

Order Management

⚠ Note: Each Parent Item must have at least one Child Item. You cannot delete all Child Items of a Parent Item.

4.13. Xoá Item trong một Order

  • Step 1: Duplicate the order with the item to be deleted by clicking the Duplicate button in the Action column.

  • Step 2: Click the Delete button to delete the items that need to be deleted.

Order Management
Order Management

⚠ Note: To ensure the correct order information is retrieved from Stores or imported from a CSV file, the system only deletes order items from orders duplicated from the original order.

5. Tracking Order

1. Monitor and Manual Get Tracking

In cases where an order has new Tracking that the Supplier has not yet updated, or the user wants to add tracking for an order fulfilled by an external Supplier, the Manual Tracking feature can be used.

  • Step 1: Click the Manual Tracking icon:

Order Management
Order Management

2. Manual Tracking

In cases where an order has new Tracking that the Supplier has not yet updated, or the user wants to add tracking for an order fulfilled by an external Supplier, the Manual Tracking feature can be used.

  • Step 1: Click the Manual Tracking icon:

Order Management
  • Step 2: Update the Tracking information for the order.
Order Management

3. Highlight New Tracking And View Tracking History

You can review changes to an order’s Tracking with the Tracking History feature.

Order Management
Order Management

6. Check Design on Print Area

1. Steps to Check Design on Print Area

Step 1: Click the + icon of the supplier

Order Management
  • Step 2: Select Supplier, Category, Product, Color, Size and upload Design
Order Management
  • Step 3: After selecting the blank product information, there will be a blue Preview Design button below the blank product image.
Order Management
Order Management

⚠ Note: Currently, Sellerwix supports this function for the following suppliers: Gearment, CustomCat. For products with an official Template for Design, the system will support Preview Design. For products without a template from the Supplier, the Preview Design button will not be displayed.

You can contact Customer Support to add more products from Suppliers that do not yet have a template.

7. Export Order

The system will Export orders already in the system

  • Step 1: In Order Management, click Icon

  • Step 2: Select Export

Order Management
  • Step 3: Here, select the time range you want to Export orders.
    • The fields on the right are the fields that will be Exported.
    • The fields in the left column will be the fields that are not exported.
    • If you don’t want to export a field, you can drag it to the left column (and vice versa).
Order Management

Step 4: Select Export

Order Management
  • Step 5: Click History, select Import/Export.
  • You just need to select Download to download the Export file.

⚠ Note: When importing orders, Purchase date should be included, otherwise that order cannot be Exported.

Order Management

8. Upload Design

The system has a Floating Upload Icon

1/ Description: This function allows users to upload and monitor file upload progress from any page on Sellerwix via a floating upload icon, always displayed on the screen.

2/ Purpose: Helps users easily manage file upload progress without having to leave the current page. Optimizes user experience by reducing the time to check upload progress.

3/ Benefits:

  • Smooth experience: Users can easily manage upload progress without leaving the current page.

  • Minimize errors: Detailed monitoring of upload status helps users quickly detect and handle errors.

  • Optimize time: Save time by allowing bulk uploads and checking status directly on the main interface.

Key Features:

  • Display upload progress: The floating icon will display the upload status of each file, including the number of files being uploaded, completed, or failed.

  • Check upload status: Users can easily view details about the file being uploaded, file size, and completion status (completed, error, or processing).

  • Manage files by group: Files are categorized into categories such as Product, Order, Design Task, and Files.

  • Direct link: Click on the file name, the system will take the user back to the file’s previous upload location.

Order Management
Order Management

Try it out today and let us know what you think!

For our complete list of Sellerwix Features, check out our Sellerwix Feature Release blog.

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!

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Nhu Giap
Marketing Executive
Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

Related posts

In this post

1. Get Order
2. How to Import Orders into the System
3. Filter Order and How to Save Filter Order
4. Order Statuses and How to Fulfill Orders
5. Tracking Order
6. Check Design on Print Area
7. Export Order
8. Upload Design
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The post Order Management: Optimizing the Order Management Process for Print‑On‑Demand appeared first on Sellerwix.

]]> Sellerwix Academy handbook – Etsy’s purchase protection program for sellers https://sellerwix.com/en/sellerwix-academy-handbook-etsy-purchase-protection-program-for-sellers/ Fri, 17 May 2024 08:55:19 +0000 https://sellerwix.com/?p=2674 Etsy's Purchase Protection program was built to ensure that buyers and sellers have a positive experience on Etsy. This page explains how the Purchase Protection program works, and the types of items and transactions subject to the program.

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Thủ thuật kinh doanh Etsy hiệu quả dành cho người mới bán hàng

May 17, 2024•5 mins to read

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh

Có tài khoản Etsy không khó, nhưng để duy trì và kinh doanh hiệu quả còn cần rất nhiều kinh nghiệm và nắm rõ những lỗi sai cần tránh. Dưới đây là 4 lỗi mà các người bán hàng chuyên nghiệp chỉ ra cho người “mới chơi hệ Etsy” cần tránh để không bị mất tiền oan, mất tài khoản không thương tiếc.

1. Dùng ảnh chụp không hút mắt

Hình ảnh là thứ đầu tiên thu hút người mua hàng trên Etsy nói chung và các sàn Thương mại điện tử (E-commerce) nói riêng. Vậy nên, trước khi bắt đầu mở cửa hàng kinh doanh hay có ý định kinh doanh bất cứ sản phẩm nào, cần đầu tư hình ảnh thu hút và nghiêm túc: đủ sáng, đủ các chi tiết, có hình ảnh mang tính đời thường, tập trung đầu tư cho hình ảnh chính của sản phẩm.

2. Viết phần mô tả không đúng trọng tâm

Mô tả sản phẩm là điểm thứ hai mang tính thu hút, khiến khách hàng hứng thú với việc mua sản phẩm. Vậy nên cần đầu tư phần mô tả kĩ càng, móc nối liên quan với khách hàng để họ có thể ra quyết định mua hàng nhanh hơn. Mẹo nhanh cho người bán hàng:
  • Học từ đối thủ, từ những cửa hàng bán tốt sản phẩm tương tự
  • Học từ những chiến dịch Etsy thành công trước đó của mình hoặc của những người có quy mô kinh doanh tương tự

3. Không chú trọng SEO (Search Engine Optimization)

Việc tối ưu hoá công cụ tìm kiếm (SEO, Search Engine Optimization) nội – ngoại sàn rất quan trọng. Nếu chỉ tập trung bán sản phẩm mà không quan tâm SEO hay biết quá ít về SEO, khả năng cao bạn sẽ không bán được hàng. Những điều cần ghi nhớ:
  • Chú trọng phần mở đầu và mô tả
  • Sử dụng blog hoặc các kênh mạng xã hội để quảng bá cho cửa hàng và sản phẩm của mình
  • Tối ưu SEO trong cửa hàng cho các sản phẩm liên tục

4. Không nghiên cứu sản phẩm, sản phẩm không đặc sắc

Nhiều lời khuyên cho người mới bán Etsy là nên bắt đầu bán sản phẩm thủ công (handmade) trước khi bán hàng Print-on-demand hay file Digital.

Tuy nhiên, dù là bán handmade cũng cần lựa chọn sản phẩm độc đáo, có tính cạnh tranh và nổi bật trên thị trường. Vậy nên, cần chọn sản phẩm có khả năng bán tốt/niches ít cạnh tranh để dấn thân.

Nguồn: incimages.com

Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?

  • Chuẩn bị nguồn hàng không bị ngắt quãng một cách đột ngột, đặc biệt là trong những mùa lễ cao điểm và dịp lễ hội cuối năm
  • Xây dựng chiến lược thương hiệu một cách cẩn thận và tỉ mỉ
  • Kinh doanh đa sàn – “không bỏ trứng vào một rổ”
  • Xây dựng hành trình trải nghiệm khách hàng tốt (hình ảnh tốt, chăm sóc khách hàng kĩ càng, kiểm soát chất lượng đóng gói tốt v.v). Mang đến sản phẩm trên mức kỳ vọng của khách hàng
  • Cá nhân hóa sản phẩm để cạnh tranh. Đừng chỉ tập trung cạnh tranh về giá
  • Chọn ngạch (niche) có nhu cầu nhưng không quá cạnh tranh để bắt đầu. Ví dụ kết hợp niche chó mèo với mùa lễ hội

Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy

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Nhu Giap
Marketing Executive
Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!
Related posts

In this post

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh
Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?
Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy
Thủ thuật xử lý bad review
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The post Sellerwix Academy handbook – Etsy’s purchase protection program for sellers appeared first on Sellerwix.

]]> Sellerwix Feature – Save Time and Streamline Order Management https://sellerwix.com/en/sellerwix-feature-release-august-2-2023/ Tue, 08 Aug 2023 04:23:08 +0000 https://sellerwix.com/?p=3013 What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post Sellerwix Feature – Save Time and Streamline Order Management appeared first on Sellerwix.

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Sellerwix Feature release - Save time and Streamline order Management

Aug 08, 2023•4 mins to read
Sellerwix New Feature launch on August 2
Efficiently managing multiple orders is essential for online sellers. However, the task of adjusting information for numerous orders can be time-consuming. That’s why we’re excited to introduce Sellerwix’s latest release, a revolutionary feature that streamlines order management. With this update, you can now save time by adjusting information in a common form, making changes to multiple orders simultaneously. Import active goods into the system for automatic updates and auto-tracking.
To learn more about how this remarkable feature can revolutionize your online selling experience, read on.

Map order item

Boost your order management efficiency with Sellerwix’s map order item feature.
Now available on Sellerwix’s system, this feature empowers users to select a series of orders that require updating. Seamlessly update, sync, and connect order items simultaneously, eliminating the need for manual execution of each order. It can optimize your order management workflow and save you valuable time.
All you need to do is follow the steps below:
Sellerwix's map order item feature

Step 1: Go to the Order page >> Select the orders you want to update >> Click the Map order button

Step 2: The Order Item table of the selected orders will appear

Step 3: Users can choose Supplier products or update the design in order of items

Sellerwix map order feature
Bid farewell to missed updates and delayed shipments with Sellerwix’s latest feature – Notification of late shipment via email and/or Telegram, read on.

Bulk import design & product

Elevate your online selling with Sellerwix’s game-changing feature.
Save time and optimize order management with Sellerwix’s Bulk Import Design & Product feature. Swiftly update multiple products or designs using our CSV form, freeing up time for other tasks. Experience faster adjustments and updates to order information, enhancing efficiency and synchronization.
To use this feature, simply follow these steps:
  • Go to the order page >> Select the orders you want to update
Sellerwix bulk import feature
  • Use Map order feature to export CSV file >> Click Export button
Sellerwix bulk import 2
  • System will navigate to Log/Action page
  • Click the Link and download to download the CSV file to your computer
Sellerwix feature bulk import download CSV file
  • Open the downloaded file and edit it
Sellerwix feature launch on August bulk import

To update product and supplier, fill in the following 4 columns:

  • Supplier
  • Variant ID
  • Shipping Method
  • Print Area
Sellerwix feature release bulk import variant supplier
  • To update the design, enter the design link in the Design URL column
Sellerwix bulk import update design
  • After updating the file >> Go back to the order page and click the Bulk import design & Product button
bulk import design product button Sellerwix feature
  • Select or drag the updated file from the export file
Select or drag the updated file from the export file
  • Click the Save button (The system will automatically map the necessary columns from the CSV file)
automatically map columns from the CSV file Sellerwix feature
  • The system will update the order information according to the information from the CSV file
update order information Sellerwix feature
1,000+ sellers are using Sellerwix with 1M+ units sold.
Learn more about our services and system, or you can visit our Frequently Asked Questions (FAQs). Read on to learn more about How to choose the right Sellerwix pricing plan for your business and what we’re working on next.

Bonus tips

  • To import products and suppliers, the data will be used together with the data of the Import order (Variant ID – Sellerwix Prime)
  • Map Order, Bulk Import Design & Product features can only be used for orders that have not been fulfilled or on Error status
  • After import file, designs, and products/suppliers will be updated and overwritten based on the CSV file
  • Order item after updating design, only this item status of that order will be enabled so that it won’t affect other orders
  • When the system is updating the order, the status will be On Matching
  • If the order is in On Matching status for too long, the user can manually update the Product/Supplier and Design to proceed with fulfillment
on matching status Sellerwix feature
Sellerwix seizes on the opportunity to launch the first fulfillment service. We aim to support print providers and sellers who suppose to reach their customers quickly and increase sales capacity and business scale. The service is named Sellerwix Prime. Our customers and partners can start using this service from April 2023.

Try it out today and let us know what you think!

For our complete list of Sellerwix Features, check out our Sellerwix Feature Release blog.
With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!
Share this post

Level up your multi-channel print-on-demand business

Get Started
Nhu Giap
Marketing Executive
Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!
Related posts

In this post

Map order
Bulk import design & product
Bonus tips
Share this post

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•
Sellerwix Academy, Etsy

Etsy's Purchase Protection program was built to ensure that buyers and sellers have a positive experience on Etsy. This page explains how the Purchase Protection program works, and the types of items and transactions subject to the program.

Sellerwix notification with late shipment

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

•
Sellerwix Feature

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature! Our brand-new notification system sends out Email and/or Telegram alerts for orders with late shipments, enabling you to stay informed and on top of your business while keeping your customers in the loop.

The post Sellerwix Feature – Save Time and Streamline Order Management appeared first on Sellerwix.

]]> Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram https://sellerwix.com/en/sellerwix-feature-late-shipment-orders-email-telegram/ Tue, 25 Jul 2023 07:24:16 +0000 https://sellerwix.com/?p=2893 Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature! Our brand-new notification system sends out Email and/or Telegram alerts for orders with late shipments, enabling you to stay informed and on top of your business while keeping your customers in the loop.

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Sellerwix Feature - Notification of late shipment via email and/or Telegram

Jul 25, 2023•4 mins to read
Sellerwix notification with late shipment

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature!

Sellerwix is excited to announce a new feature! You can now receive notifications via Email and/or Telegram with late shipment orders.

We all know that timely delivery is crucial to maintaining customer satisfaction and loyalty. However, sometimes unforeseen circumstances can cause shipping delays, leading to frustrated customers and negative reviews.

That’s why we’re thrilled to announce our new feature that enables you to receive notifications via email and/or Telegram whenever a shipment is delayed. With this feature, you’ll be able to proactively reach out to customers and keep them informed about the status of their orders, minimizing the chances of negative feedback and improving their overall shopping experience.

In this blog, we’ll dive deeper into the benefits of this new feature, discuss how it works, and provide step-by-step instructions on how to set it up in your Sellerwix account. So, keep reading to learn more!
notifications via email telegram Sellerwix feature

Guide for configuring Email and/or Telegram notifications

All you need to do is follow the steps below:

Step 1: Go to Settings >> Alert >> click Create to create a new alert
Step 2: Configure notification settings

a. Email notifications

Once you have an account and choose a selling plan, you can access Setting Central to configure Email notifications. Simply follow the steps outlined below:

  • Name: Enter a name to create a new alert
  • Channel: Email
  • To: Enter the email you want the tracking notification to be delayed
  • CC (optional): Enter the email you want CC to
  • BCC (optional): Enter the email you want BCC to go to
  • Late Shipment: Turn on and enter the number of days you want to be notified if the order has not been delivered (delivered) after xx days

Before activating recurring alerts for late shipment tracking, it’s important to take note of the optional settings and ensure seamless logistics notifications for delivery delays.

  • On: If you want to notify again if the tracking is still not delivered the next day
  • Off: If you only want to be notified once with an order with tracking not yet delivered
email notification late shipment orders Sellerwix feature

b. Telegram notifications

Streamline shipment management with Telegram notifications for delayed orders. Follow earlier Email installation steps and these essential tips:
Chat ID: To get chat ID, follow these steps:
  • Create a new group on Telegram
  • Add a bot named Sellerwix_bot to the newly created group
  • Click the Send verification code button to let the bot send the verification code
  • Enter the Code from the Bot sent in the telegram group into the Verification Code box to verify
set Chat ID for telegram notification Sellerwix feature
Notify User (optional): Enter the telegram user you want to tag @example_telegram
All tracks: Turn on the notification if there is any tracking from the supplier to the order
New tracking: Enable notifications for orders with new tracking
Deposit: Enable notification of acceptance or rejection of deposit request
telegram notifications Sellerwix feature

Top  three benefits of receiving timely notifications for late shipment orders

Unlock the full potential of your logistics management with timely notifications for late shipment orders via email and/or Telegram.

  1. Real-Time Updates: Stay informed about any delays or issues with your orders and take immediate action to resolve problems
  2. Streamlined Logistics: Optimize your shipment management and ensure smooth delivery operations, saving valuable time and resources
  3. Improved Customer Experience: Proactively communicate with customers, manage their expectations, and boost satisfaction and loyalty
timely notifications for late shipment orders

What’s next for helping teams and businesses scale on Sellerwix?

1,000+ sellers are using Sellerwix with 1M+ units sold, and why they started using it?
From insightful experiences, we are helping 1000+ sellers to increase their profit through selling on marketing places with great fulfillment in the backend. Well-designed system and excellent services for scaling your business to increase more profitable. Learn more about our services and system, or you can visit our Frequently Asked Questions (FAQs).
Read on to learn more about How to choose the right Sellerwix pricing plan for your business and what we’re working on next.
help business scale on Sellerwix

Try it out today and let us know what you think!

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!
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Nhu Giap
Marketing Executive
Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!
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Sellerwix's latest feature
Email notifications
Telegram notifications
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Scale on Sellerwix
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The post Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram appeared first on Sellerwix.

]]> What you should know about Etsy’s Purchase Protection Program https://sellerwix.com/en/what-you-should-know-about-etsy-purchase-protection-sellerwix-academy/ Tue, 16 May 2023 03:57:42 +0000 https://sellerwix.com/?p=2541 With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly.

The post What you should know about Etsy’s Purchase Protection Program appeared first on Sellerwix.

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What you should know about Etsy's Purchase Protection Program

May 16, 2023•4 mins to read
etsy purchase protection
On the rare occasion that something goes wrong during the buying process, we’re here to help. Etsy’s Purchase Protection program allows you to shop confidently knowing you’ll receive a full refund for qualifying orders when your item:
  • Doesn’t arrive
  • Arrives damaged
  • Differs significantly from the item description or photos (for example: the wrong material or color)
Any order that is shipped on or after August 1, 2022 is eligible for Etsy’s Purchase Protection program.
Read about Etsy’s Purchase Protection program.
If you’re unsatisfied with an order that doesn’t meet the criteria for Etsy Purchase Protection, please check the seller’s policies to see if they accept cancellations, returns, or exchanges.
get help with etsy purchase protection

How do I get my refund?

If you believe your order qualifies for Etsy Purchase Protection, the first step is to reach out to the seller by starting a Help request. 90% of order issues can be resolved by working with the seller. Learn how to get your Help request started.
If the issue hasn’t been resolved and it’s been 48 hours since you first messaged the seller, and the estimated delivery date for your order has passed, ask Etsy to step in to help you get your refund. You may need to provide some photos of damaged or misrepresented items. Learn how to get Etsy’s help by opening a case.
Once your refund eligibility is confirmed, Etsy sends you a confirmation email.
less lost profit selling with etsy
“Less lost profit when things go wrong”

I purchased as a guest

You must have an Etsy account to start a Help request. If you purchased an item as a guest, connect your order to a new or existing Etsy account so you can be eligible for the Purchase Protection program.
Learn how to connect your guest order to an Etsy account.
support small business sell with etsy

What happens to the seller if I request a refund?

An occasional case opened against a seller will not negatively impact them or their shop.
All cases that are opened on Etsy are taken seriously, and are reviewed carefully by their case team to ensure the right decision is made. We understand that even the most experienced sellers can have unexpected issues from time to time, which is why Etsy’s Purchase Protection program is in place to help sellers with qualifying orders.
Sellerwix academy how to sell with Etsy

A Few Closing Thoughts

As we wrap up the information about Etsy’s Purchase Protection Program, we hope you found something helpful for your business. If you are a partner of Sellerwix, and you want to add Sellerwix as your Production partner on Etsy. Learn more about Sellerwix Academy – Working with production partners on Etsy.
With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!
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Nhu Giap
Marketing Executive
Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!
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How do I get my refund?
I purchased as a guest
What happens to the seller if I request a refund?
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]]> How to choose the right Sellerwix’s pricing plan for your business? https://sellerwix.com/en/how-to-choose-the-right-sellerwixs-pricing-plan-for-your-business/ Wed, 12 Apr 2023 09:56:05 +0000 https://sellerwix.com/?p=2306 A merchant always makes optimal choices regarding their business orientation. Once the merchant has reviewed all their options, they can pick the best choice based on their needs.

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How to choose the right Sellerwix’s pricing plan for your business?

Apr 12, 2023•4 mins to read
Sell with Sellerwix fulfillment HUB

A merchant always makes optimal choices regarding their business orientation. Once the merchant has reviewed all their options, they can pick the best choice based on their needs.

Choosing the appropriate subscription plan on the Sellerwix website is vital to maximizing your profits while minimizing losses. The available plans are recommended based on the number of your monthly orders and range from Free to Starter to Custom.

Sellerwix’s pricing plans

The Free plan, as the name suggests, is free and provides basic features suitable for small business owners.

The Starter plan, on the other hand, costs $50 per month and offers better product pricing and additional features that are useful for scaling a business. In addition, there is a discount offer when customers pay for annual billing, which can save up to 25%.

The Custom plan is designed for businesses that require advanced features, the most competitive product pricing, and specific integrations, with monthly costs ranging from $150 to $300.

Choose the right Sellerwix's pricing plan làm thế nào để chọn đúng dịch vụ cùng Sellerwix
Source: sellerwix.com

How to choose the right plan?

The most significant factors to consider when choosing the right subscription plan are the number of units sold per month and the product pricing difference.

These two factors are decisive in determining which subscription plan is the most cost-effective for your business. So, how to pick the suitable plan on Sellerwix?

Sellerwix fulfillment HUB kinh doanh Etsy cùng Sellerwix
Source: burst.shopify.com
Let’s look at two examples:
  1. You are on the Free subscription plan and sell 500 monthly units.
    The product pricing difference between the Free and Starter plan is 0.05 USD. The cost of the difference is 500 X 0.05 = 25 USD.
    If you upgrade to the Starter plan for $50 per month, you will lose 50 – 25 = 25 USD.
    In this scenario, upgrading to the Starter plan is not cost-effective.
  2. You are on the Free subscription plan and sell 1,000 monthly units.
    The product pricing difference between the Free and Starter plan is 0.05 USD. The cost of the difference is 1,000 X 0.05 = 50 USD.
    If you upgrade to the Starter plan for $50 per month, you will not lose any money because the cost of the difference is equal to the price of the upgrade.
    Therefore, it is a good idea to select the Starter plan.

By following these examples, you can calculate and choose the right subscription plan for your business. If you require a custom plan, you can follow the same process.

In addition, there will be some differences in the benefits and privileges of each plan. When you have high sales and fit into a paid plan, you will enjoy better perks for your business.

If you’re uncertain about which plan to select, please contact our customer support team via support@sellerwix.com. We are committed to ensuring customer success and can help you choose the right plan for your business. Or you can visit our Frequently Asked Questions (FAQs) about Pricing Plan.

How to choose the right Sellerwix's pricing plan, sell with Sellerwix
Source: pexels.com

In conclusion

Selecting the appropriate subscription plan is essential for your business’s success on the Sellerwix website. By considering the number of units sold per month and the product pricing difference, you can make an informed decision that maximizes your profits and minimizes losses.

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!
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Nhu Giap
Marketing Executive
Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!
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How to choose the right plan?
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The post How to choose the right Sellerwix’s pricing plan for your business? appeared first on Sellerwix.

]]> Sellerwix to welcome its first fulfillment service in April – Sellerwix Prime https://sellerwix.com/en/first-fulfillment-service-sellerwix-prime/ Wed, 05 Apr 2023 06:57:26 +0000 https://sellerwix.com/?p=2234 Sellerwix seizes on the opportunity to launch the first fulfillment service. We aim to support print providers and sellers who suppose to reach their customers quickly and increase sales capacity and business scale. The service is named Sellerwix Prime. Our customers and partners can start using this service from April 2023.

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Sellerwix to welcome its first fulfillment service in April - Sellerwix Prime

Apr 05, 2023•5 mins to read
Sellerwix_Prime

There are many print providers who are still struggling with the pain of How to engage more customers? How to increase the number of orders and be able to support more sellers? Meanwhile, their scale and ability to penetrate deep into the market of enterprises are still limited.

Sellers have an abundance of options. They might not know which print provider is suitable for their ability at the right time. Sellers in Print-on-demand still waste their time and effort testing many campaigns.

Sellerwix seizes on the opportunity to launch the first fulfillment service. We aim to support print providers and sellers who suppose to reach their customers quickly and increase sales capacity and business scale. The service is named Sellerwix Prime. Our customers and partners can start using this service from April 2023.

tscmiami
Source: tscmiami.com

What is Sellerwix Prime?

Sellerwix Prime is a new fulfillment powered by Sellerwix – Fulfillment HUB for Print On Demand. True to its name, Sellerwix Prime aims to provide absolute customer satisfaction.

Sellerwix has carefully reviewed and selected the best printing providers that satisfy our strict processing time, shipping time, and product quality criteria.

What are the main purposes and benefits of developing Sellerwix Prime?

Sellerwix and our partners are all striving for the same goal: To help Scale your print-on-demand business effortlessly. That is why Sellerwix Prime was built and developed.

Sellerwix Prime has been integrated and official release in Sellerwix’s system, so all users in need can experience using this service. Please read the Sellerwix Prime policies carefully before using the service to ensure the interests of parties and have a satisfactory experience. If you have questions or need advice, contact us via support@sellerwix.com.

Source: Internet

Through Sellerwix Prime, suppliers could increase their speed in the Print-on-demand market. Print providers are racing to level up their business every day. How to reach more customers and maintain order quality? How to have outstanding milestones of fulfilled orders? By participating in Sellerwix Prime, perhaps they can partly solve these problems more proactively. Save time with less work.

The last but not the least is the benefit of lower cost while still ensuring product quality. With the privileged policies only for Sellerwix users, base cost and shipping cost are all preferential, helping sellers could save a part of initial business costs.

What to sell with Sellerwix Prime to bring thousands of orders?

The fulfillment service is already available, now the question is: What products sell best selected by Sellerwix Prime?

Source: americommerce.com

According to the survey, apparel products from Gildan and Bella+Canvas bring the highest percentage of successful campaigns for sellers. Sellerwix Prime offers a very profitable exclusive price for these products. You can refer to the following featured products:

  • Unisex Heavy Cotton Tee – Gildan 5000: from $6,99
  • Unisex Heavy Blend Hooded Sweatshirt – Gildan 18500: from $15,68
  • Unisex Heavy Blend Crewneck Sweatshirt – Gildan 18000: from $12,54
  • Unisex Jersey Short Sleeve Tee – Bella+Canvas 3001: from $8,36
Source: pexels.com

Competitive prices, and reasonable production time, shipping time allow sellers to conquer sales campaigns more gently and quickly.

  • Processing time: 2-4 business days
  • Shipping line (Standard Shipping): 4-6 business days
Source: shutterstock.com

How was the user's experience with Sellerwix Prime?

Before being widely released to the Print On Demand community and Sellerwix customers, Sellerwix Prime has a prior experience at the end of March 2023.

Most of the customers have a satisfied experience service with Sellerwix Prime. They appreciate that the production process and shipping time are quite close to the estimate. It is easy for sellers to adjust and arrange their business plans.

Base cost and shipping fee are well supported, in line with product quality. Product embryos bring a satisfying experience to both the seller and the customer who buys the product. As can be seen, the print provider from Sellerwix Prime has done a pretty good job in their role, providing a stable quality experience.

Although there are still many shortcomings, Sellerwix Prime has received positive reviews and suggestions from our customers. We will always improve our products and services to help our customers stay ahead of the competition and achieve their goals.

Source: shutterstock.com

Rounding off

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!
Share this post

Level up your multi-channel print-on-demand business

Get Started
Nhu Giap
Marketing Executive
Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!
Related posts

In this post

What is Sellerwix Prime?
What are the main purposes and benefits of developing Sellerwix Prime?
What to sell with Sellerwix Prime?
How was the user's experience with Sellerwix Prime?
Share this post

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Order Management

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Sellerwix Academy, Etsy

Etsy's Purchase Protection program was built to ensure that buyers and sellers have a positive experience on Etsy. This page explains how the Purchase Protection program works, and the types of items and transactions subject to the program.

Sellerwix New Feature launch on August 2

Sellerwix Feature – Save Time and Streamline Order Management

•
Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post Sellerwix to welcome its first fulfillment service in April – Sellerwix Prime appeared first on Sellerwix.

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