At present time, there are a number of Suppliers that offer replacements for orders having issues in compliance with their policies. However, this depends, that being mentioned, the Supplier shall follow their strict and specific policies; thus the replacement shall not be guaranteed, and shall be solved based on a case-by-case basis.

Please contact us ASAP for help!

With issues on the orders placed on Sellerwix, we shall work and provide the solutions in compliance with the policies of the suppliers respectively. Any defects or errors on the supplier’s part will result in a replacement at no charge.

In these cases, please simply submit a customer support request with a photo/related proof (evidence) of the order(s) in question, and our supporter will make a request to the supplier for the appropriate solution(s). The Suppliers typically do not offer returns, refunds, or replacements due to user errors such as incorrect selection of sizes, designs, colors, care instructions, etc.

To add or remove team members of your team, customers could use the Staff Management feature. However, this feature is only available if you are on a Starter Plan or Custom Plan.

This feature is related to dividing and managing the work process of each individual in your team. It helps save time in staff management, and scale your print-on-demand business with less work.

Please don’t hesitate to contact us for more information.