Sellerwix Academy – Sellerwix

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

Nhu Giap — Fri, 17 May 2024 08:55:19 +0000

Thủ thuật kinh doanh Etsy hiệu quả dành cho người mới bán hàng

May 17, 2024•5 mins to read

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh

Có tài khoản Etsy không khó, nhưng để duy trì và kinh doanh hiệu quả còn cần rất nhiều kinh nghiệm và nắm rõ những lỗi sai cần tránh. Dưới đây là 4 lỗi mà các người bán hàng chuyên nghiệp chỉ ra cho người “mới chơi hệ Etsy” cần tránh để không bị mất tiền oan, mất tài khoản không thương tiếc.

1. Dùng ảnh chụp không hút mắt

Hình ảnh là thứ đầu tiên thu hút người mua hàng trên Etsy nói chung và các sàn Thương mại điện tử (E-commerce) nói riêng. Vậy nên, trước khi bắt đầu mở cửa hàng kinh doanh hay có ý định kinh doanh bất cứ sản phẩm nào, cần đầu tư hình ảnh thu hút và nghiêm túc: đủ sáng, đủ các chi tiết, có hình ảnh mang tính đời thường, tập trung đầu tư cho hình ảnh chính của sản phẩm.

2. Viết phần mô tả không đúng trọng tâm

Mô tả sản phẩm là điểm thứ hai mang tính thu hút, khiến khách hàng hứng thú với việc mua sản phẩm. Vậy nên cần đầu tư phần mô tả kĩ càng, móc nối liên quan với khách hàng để họ có thể ra quyết định mua hàng nhanh hơn. Mẹo nhanh cho người bán hàng:

Học từ đối thủ, từ những cửa hàng bán tốt sản phẩm tương tự
Học từ những chiến dịch Etsy thành công trước đó của mình hoặc của những người có quy mô kinh doanh tương tự

3. Không chú trọng SEO (Search Engine Optimization)

Việc tối ưu hoá công cụ tìm kiếm (SEO, Search Engine Optimization) nội – ngoại sàn rất quan trọng. Nếu chỉ tập trung bán sản phẩm mà không quan tâm SEO hay biết quá ít về SEO, khả năng cao bạn sẽ không bán được hàng. Những điều cần ghi nhớ:

Chú trọng phần mở đầu và mô tả
Sử dụng blog hoặc các kênh mạng xã hội để quảng bá cho cửa hàng và sản phẩm của mình
Tối ưu SEO trong cửa hàng cho các sản phẩm liên tục

4. Không nghiên cứu sản phẩm, sản phẩm không đặc sắc

Nhiều lời khuyên cho người mới bán Etsy là nên bắt đầu bán sản phẩm thủ công (handmade) trước khi bán hàng Print-on-demand hay file Digital.

Tuy nhiên, dù là bán handmade cũng cần lựa chọn sản phẩm độc đáo, có tính cạnh tranh và nổi bật trên thị trường. Vậy nên, cần chọn sản phẩm có khả năng bán tốt/niches ít cạnh tranh để dấn thân.

Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?

Chuẩn bị nguồn hàng không bị ngắt quãng một cách đột ngột, đặc biệt là trong những mùa lễ cao điểm và dịp lễ hội cuối năm
Xây dựng chiến lược thương hiệu một cách cẩn thận và tỉ mỉ
Kinh doanh đa sàn – “không bỏ trứng vào một rổ”
Xây dựng hành trình trải nghiệm khách hàng tốt (hình ảnh tốt, chăm sóc khách hàng kĩ càng, kiểm soát chất lượng đóng gói tốt v.v). Mang đến sản phẩm trên mức kỳ vọng của khách hàng
Cá nhân hóa sản phẩm để cạnh tranh. Đừng chỉ tập trung cạnh tranh về giá
Chọn ngạch (niche) có nhu cầu nhưng không quá cạnh tranh để bắt đầu. Ví dụ kết hợp niche chó mèo với mùa lễ hội

Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh

Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?

Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy

Thủ thuật xử lý bad review

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

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Sellerwix Feature – Save Time and Streamline Order Management

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Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

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Sellerwix Feature

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature! Our brand-new notification system sends out Email and/or Telegram alerts for orders with late shipments, enabling you to stay informed and on top of your business while keeping your customers in the loop.

The post Sellerwix Academy handbook – Etsy’s purchase protection program for sellers appeared first on Sellerwix.

Amazon seller fulfillment best practices (FBM/MFN Guide)

Nhu Giap — Fri, 09 Jun 2023 08:40:57 +0000

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Sellerwix Academy - Amazon seller fulfillment best practices (FBM/MFN Guide)

Jun 09, 2023•5 mins to read

7 steps to selling with Amazon FBM Merchant Fulfilled Network

As long as you recognize your obligations to your customers and have suitable systems in place, it can be relatively straightforward to set up as an Amazon MFN seller. All you need to do is follow the steps below:

Step 1: Create an Amazon seller account

Once you create your seller account and choose a selling plan, you’ll have access to Seller Central, your go-to resource for selling on Amazon.com. Before you sign up, make sure you’re ready with the following:

Business email address or Amazon customer account
Quality, competitive price
Government ID (identity verification protects sellers and customers)
Tax information
Phone number
A bank account where Amazon can send you proceeds from sales

Read this article to learn more about Sellerwix Tips: Key factors to sell on Amazon successfully.

Step 2: List products for sale and create product pages

How you go about listing will depend on if you have existing listings, need to create new listings, and whether you want to create listings one by one or in bulk. Help shoppers find items by adding descriptive titles, clear images, and concise feature bullets on offers.

Learn about product categories, product details, product IDs, and more

Listing an FBM product is largely the same as creating any other product offer.

Using the steps outlined above, once you reach the part of the offer that reads ‘Fulfillment Channel’, select the radial that states ‘I will ship the item myself (Merchant Fulfillment).’

After the product appears in Amazon’s catalog, you will find your Merchant Fulfilled products under Inventory > Manage Inventory. Make sure you check ‘Active’ for ‘Status’ and ‘Merchant’ for ‘Fulfilled by.’

Step 3: Manage your storage space, warehouse, or fulfillment center

The more efficiently you manage inventory, the more profitable your business can become. Try to have enough inventory to cover demand, but not so much that you become overstocked.

Continuously manage inventory to get a return on your investment. It’s essential to have enough inventory to meet customer demand, especially during seasonal holidays or peak sales events such as Cyber Monday or Prime Day.

Get the beginner’s guide to selling on Amazon.

Step 4: Set up your shipping templates to match your logistic capabilities for both handling time and transit time

Through the Seller Central dashboard, you can assign shipping templates from the Manage Inventory dropdown menu. Create large batch shipping templates and assign them to specific offers that match your logistic capabilities for specific products.

Additionally, through the Seller Central dashboard, you can set your Default Handling Time and Order Handling Capacity to ensure that you are protected from a surge in orders.

Learn about Merchant Fulfilled Network FBM.

Step 5: Coordinate picking, packing, and shipping for orders

Once a customer completes a transaction, order processing begins. If you want to handle fulfillment in-house, be sure you have the capacity to efficiently pick, pack, and ship orders to customers. You will also want to make sure that the carriers you will be using are part of our valid tracking rate network of carriers.

A critical part of order processing is choosing the right packaging. This could be:

Boxes
Paper or bubble mailers
Packing material such as bubble wrap or air filter

Be sure to follow all Amazon requirements for packing and preparation to minimize costs and avoid damaging items in transit.

Step 6: Handle customer service and returns in-house

Providing great customer service is essential for success on Amazon. Research shows that orders, where sellers respond to customers’ messages within 24 hours, receive half as much negative feedback as orders with response times over 24 hours. (source)

Staying on top of customer service can help convert one-time buyers into loyal customers. Monitor customer service metrics in Seller Central to stay on top of customer feedback and responses.

Excellent customer service includes handling returns swiftly and efficiently.

Here are a few simple measures you can take to limit returns and exchanges:

Provide accurate product listings
Include sizing guides
Allow customers to ask questions about products before purchasing
Use the “Request Review” button to encourage customer feedback

Step 7: Consider FBM costs and fees

Costs vary based on many factors, including:

Your selling plan. Learn about the differences between an Individual or Professional plan
Referral fees. For every item sold, sellers pay Amazon a percentage of the total price – including item price, shipping cost, and any gift-wrapping charges – or a minimum amount, whichever is greater
How you handle fulfillment

Did you know?

Shipping can make or break a sale.

Order shipping is among the top factors customers weigh when deciding whether to buy a product. A study on U.S. shoppers found:

Free delivery is the most important factor for 83% of shoppers when ordering online (source)
More than half of shoppers (54%) have abandoned online shopping baskets because of delivery costs (source)

8 pro tips for MFN shipping and delivery

Customers appreciate fast delivery. See how to manage delivery times
Learn how to manage shipping account settings and holiday settings
Aim to meet standard shipping requirements and service-level agreements (SLAs)
Get acquainted with Premium shipping and learn how to meet requirements in order to offer One-Day and Two-Day Shipping
Improve the customer experience by offering free shipping. This also increases your chance of winning the Featured Offer
See more about delivery expectations for individual sellers
Consider Amazon’s Buy Shipping services, where you can buy labels, handle shipping, confirm orders, and track shipments
Set your Default Handling Time and Order Handling Capacity to ensure that you are protected from a surge in orders that might result in poor customer experience and impact your metrics

Get the best Amazon FBM Business Guide on How to sell & ship your products with Amazon Merchant Fulfilled Network FBM.

Wrapping Things Up

Over the last several years, Amazon has invested over $30 billion in the fulfillment network and technology. And as the data shows, sellers who add FBM into their repertoire find more success in the long run! Get started with Amazon FBM now with Sellerwix!

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

7 steps to selling with Amazon FBM

Did you know

8 pro tips for MFN shipping and delivery

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

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Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

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Sellerwix Academy, Etsy

Etsy's Purchase Protection program was built to ensure that buyers and sellers have a positive experience on Etsy. This page explains how the Purchase Protection program works, and the types of items and transactions subject to the program.

Sellerwix Feature – Save Time and Streamline Order Management

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Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post Amazon seller fulfillment best practices (FBM/MFN Guide) appeared first on Sellerwix.

How to sell & ship your products with Amazon Merchant Fulfilled Network FBM

Nhu Giap — Tue, 06 Jun 2023 08:43:24 +0000

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How to sell & ship your products with Amazon Merchant Fulfilled Network FBM

Jun 06, 2023•5 mins to read

Selling products on Amazon can be a highly profitable and flexible way to earn income, as evidenced by the 6 million sellers currently using the platform. With the right resources and time, anyone can become an Amazon seller.

While the majority of Amazon sellers use the Fulfillment by Amazon (FBA) method to store and ship products from Amazon’s warehouses, some have turned to Fulfillment by Merchant (FBM) due to inventory restock limits affecting FBA.

In this article, we will provide you with the necessary information to begin selling on Amazon and fulfilling products through FBM.

What is MFN - FBM?

Merchant Fulfilled Network (MFN) is Amazon’s terminology for Fulfilled by Merchant (FBM). It refers to a method of selling where sellers list products in Amazon stores but manages all storage, shipping, and customer support independently. There are various factors to consider when choosing how to fulfill customer orders when you sell in Amazon’s stores. It can be a challenge to decide how to store inventory, pack and ship products, and handle returns or refunds, all while staying on top of excellent customer service.

How MFN (FBM) works?

Sellers with the Individual plan

These sellers use Amazon’s set shipping rates for all products. Individual sellers ship orders at the set rates even if the shipping credit is less than the total shipping costs, so it’s important to price items in a way to make sure you’ll earn a profit.

Sellers with the Professional plan

Sellers on the professional selling plan who choose FBM can set their own shipping rates. They can customize shipping templates for specific regions domestically or internationally including handling and transit times. Professional sellers can customize shipping charges by order, per item, and/or weight. You can also create a multitude of shipping templates and assign them to your specific offers to match your logistic capabilities for specific product types. Remember that the referral fee is calculated from the total sale price, which includes the item price, shipping cost, and any gift-wrapping charges. Learn more about shipping rates on the Professional plan.

What are FBM and FBA?

Fulfillment by Merchant (FBM) refers to a method of selling where a seller lists products on Amazon but manages storage, shipping, fulfillment, and customer support independently. Amazon refers to this as Merchant Fulfilled Network (MFN).

Fulfillment by Amazon (FBA) refers to a method of selling where you send products to Amazon’s fulfillment centers, and we pick, pack, ship, and provide customer service for those products.

Which types of businesses will benefit most from opting for Amazon FBM?

Amazon recommends situations where you might consider using their Merchant Fulfilled Network (i.e., FBM). They suggest that FBM could be most suitable for you if one or more of the following situations applies:

Obviously, not all of these will apply to every seller using FBM. For example, many large-scale Amazon sellers opt for FBM because they sell through multiple channels and already have smooth-running logistics systems.

Amazon clearly wants to sell FBA services, however. For example, Amazon’s help files on FBM highlight that “Sellers who adopted FBA last year saw 20-25% higher sales.” Nonetheless, for many businesses, FBM will be the most suitable option.

The main benefits of selling using Amazon FBM/MFN

The main benefit of using FBM is that it ensures you control your inventory. However, assuming you can store and ship your merchandise and take on responsibility for customer support inquiries, returns, or complaints, you may be able to price your goods more competitively than with FBA, as you don’t have to pay Amazon’s fulfillment fees.

Another benefit of using Amazon’s MFN is that you can combine all your online sales channels with Amazon’s fulfillment network and provide fast delivery. You can operate your business using a single inventory source with full shipment tracking across all your sales channels.

Wrapping Things Up

Most Amazon sellers can select FBA (Fulfillment by Amazon) or FBM (Fulfillment by Merchant). However, there are some cases where you have no option. For example, if your business model is based on dropshipping, you must opt for FBM, as the model relies on a third party to fulfill orders.

Another obvious use case for FBM is with Amazon Handmade, Amazon’s artisan-only community of sellers. In this case, artisans create unique goods they sell in the marketplace. As these are custom, you can’t sell them using FBA.

FBM is also better if you sell heavy, bulky goods, as Amazon FBA charges extra fees for handling oversized goods.

In other situations, however, both fulfillment models have pros and cons. Therefore, you might consider experimenting with FBA and FBM to see which works best for you.

How do you want to handle fulfillment? Your answer can make a big difference to your bottom line, so be sure to look carefully at all your options. As your business transforms, expect your fulfillment needs to also change. Focus on choosing the plan that best suits your business needs while keeping flexibility in mind as you scale.

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Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

What is MFN - FBM?

How MFN (FBM) works?

What are FBM and FBA?

Businesses that will benefit most from Amazon FBM

Main benefits of selling using Amazon FBM

How do you want to handle fulfillment?

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

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All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

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Sellerwix Academy, Etsy

Sellerwix Feature – Save Time and Streamline Order Management

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Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post How to sell & ship your products with Amazon Merchant Fulfilled Network FBM appeared first on Sellerwix.

What you should know about Etsy’s Purchase Protection Program

Nhu Giap — Tue, 16 May 2023 03:57:42 +0000

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What you should know about Etsy's Purchase Protection Program

May 16, 2023•4 mins to read

On the rare occasion that something goes wrong during the buying process, we’re here to help. Etsy’s Purchase Protection program allows you to shop confidently knowing you’ll receive a full refund for qualifying orders when your item:

Doesn’t arrive
Arrives damaged
Differs significantly from the item description or photos (for example: the wrong material or color)

Any order that is shipped on or after August 1, 2022 is eligible for Etsy’s Purchase Protection program.

Read about Etsy’s Purchase Protection program.

If you’re unsatisfied with an order that doesn’t meet the criteria for Etsy Purchase Protection, please check the seller’s policies to see if they accept cancellations, returns, or exchanges.

How do I get my refund?

If you believe your order qualifies for Etsy Purchase Protection, the first step is to reach out to the seller by starting a Help request. 90% of order issues can be resolved by working with the seller. Learn how to get your Help request started.

If the issue hasn’t been resolved and it’s been 48 hours since you first messaged the seller, and the estimated delivery date for your order has passed, ask Etsy to step in to help you get your refund. You may need to provide some photos of damaged or misrepresented items. Learn how to get Etsy’s help by opening a case.

Once your refund eligibility is confirmed, Etsy sends you a confirmation email.

“Less lost profit when things go wrong”

I purchased as a guest

You must have an Etsy account to start a Help request. If you purchased an item as a guest, connect your order to a new or existing Etsy account so you can be eligible for the Purchase Protection program.

Learn how to connect your guest order to an Etsy account.

What happens to the seller if I request a refund?

An occasional case opened against a seller will not negatively impact them or their shop.

All cases that are opened on Etsy are taken seriously, and are reviewed carefully by their case team to ensure the right decision is made. We understand that even the most experienced sellers can have unexpected issues from time to time, which is why Etsy’s Purchase Protection program is in place to help sellers with qualifying orders.

A Few Closing Thoughts

As we wrap up the information about Etsy’s Purchase Protection Program, we hope you found something helpful for your business. If you are a partner of Sellerwix, and you want to add Sellerwix as your Production partner on Etsy. Learn more about Sellerwix Academy – Working with production partners on Etsy.

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Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

How do I get my refund?

I purchased as a guest

What happens to the seller if I request a refund?

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

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Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

•

Sellerwix Academy, Etsy

Sellerwix Feature – Save Time and Streamline Order Management

•

Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post What you should know about Etsy’s Purchase Protection Program appeared first on Sellerwix.

Etsy seller policy – Effective from December 2022

sellerwix-admin — Fri, 21 Apr 2023 08:52:53 +0000

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Etsy seller policy - Effective from December 2022

Apr 21, 2023•16 mins to read

Etsy is a marketplace where you can sell your handmade goods, vintage items, and craft supplies directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Etsy and Sellerwix. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy was published on October 19, 2022. It will take effect on December 1, 2022.

The previous version of this policy can be viewed here.

This policy is a part of Etsy’s Terms of Use. By opening an Etsy shop, you’re agreeing to this policy and our Terms of Use.

1. Selling basics

Keeping in mind these basic requirements will set you up for success on Etsy.

a. What can be sold on Etsy

Etsy is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Etsy must be handmade, vintage, or a craft supply.

Handmade items are items that are made and/or designed by you, the seller. Read our full Handmade Policy here.

If you sell handmade items, you agree that:

All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
You accurately describe every person involved in making an item in your shop in your About section.
You are using your own photographs or video content — not stock photos, artistic renderings, or photos used by other sellers or sites. Read more about using appropriate photographs in this Help article.

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

All listings are available for purchase at a set price.
If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

For more information on how to list personalized items, please see this Help article.

Vintage items must be at least 20 years old. Click here to learn more about vintage items on Etsy.

Craft supplies are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. Craft supplies may be handmade, commercial, or vintage. Party supplies may also be sold as craft supplies. Click here to learn more about what may be sold as a craft supply.

We encourage you to be transparent about how your craft supplies were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled. You can also select the location of manufacture. Learn more here.

b. What cannot be sold on Etsy

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Etsy. All listings must offer an item for sale (which includes digitally delivered items and can also include reserved listings). You may not create an Etsy listing for the purpose of sharing a referral code, posting a want ad, or similar activity that does not offer a physical or digital item for sale.

Reselling is not allowed in the handmade category on Etsy. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

Keep in mind that members or, in some cases, third parties, may flag listings that appear to violate our policies for Etsy’s review. Etsy may remove any listings that violate its policies. Note that listing fees are non-refundable. Etsy may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Etsy statement. You can find more information in our Fees & Payments Policy.

If you are raising money on behalf of a charity, you must obtain that charity’s consent. Please see this Help article for more information about donating any portion of your sales to charity.

c. Managing your Etsy shop

Your shop represents you and your business to the Etsy community. It’s important that you, your items, and your shop are honestly and accurately represented.

By selling on Etsy, you agree that you will:

Provide honest, accurate information to Etsy and in your About section.
Honor your Shop Policies.
Ensure your shop content, such as any text, photos, or videos used to represent yourself, your shop, or your listings, abide by Etsy’s policies, including Etsy’s Anti-Discrimination Policy.
Accurately represent your items in listings and listing photos.
Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Etsy.
Not engage in fee avoidance.
Not create duplicate shops or take any other action (such as manipulating clicks, carts, or sales) for the purpose of shilling, manipulating search or circumventing Etsy’s policies.
Not coordinate pricing with other sellers.

d. Seller standards

By listing a product for sale on Etsy you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Etsy assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting service level standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called Etsy Seller Service Level Standards. Etsy may reach out to you if your shop fails to meet Etsy’s Seller Service Level Standards. Read more here.

By selling on Etsy, you agree to:

Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in Etsy Shipping Policy.
Respond to Messages in a timely manner.
Honor the commitments you make in your shop policies.
Resolve disagreements or order issues directly with the buyer. In the unlikely event that you can’t reach a resolution, Etsy can help through our case system. Read about your rights and responsibilities regarding cases here.
If you are unable to complete an order, you must notify the buyer and cancel the order. Read about how to cancel an order in this Help article.

e. Selling fees

Sellers may be charged for using some of Etsy’s services. There are fees associated with listing, selling, advertising, and certain other Etsy products and features. You can find information on fees in the Fees and Payments Policy.

2.Being a member of the Etsy community

At Sellerwix and Etsy, everyone is expected to treat fellow members of the Etsy community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and uploading content

As a member of Etsy, you have the opportunity to create and upload a variety of content, like listings, messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

Contains hateful or derogatory language or imagery, or any content that is subject to Etsy Anti-Discrimination and Hate Speech Policy;
Contains threats, harassment, extortion, or violates Etsy rules about interference;
Violates someone else’s intellectual property rights;
Is false, deceptive, or misleading;
Contains unsolicited advertising or promotions, requests for donations, or spam;
Contains private information, whether it is your own, or someone else’s;
Encourages or facilitates a transaction that evades the Etsy checkout process;
Contains prohibited medical drug claims;
Violates any of the rules described in Etsy Prohibited Items Policy.

Some content on Etsy is subject to additional requirements. Please see below for more details. Read more about how Etsy search works, what factors impact search ranking, and how you can help optimize your listings and shop here and in The Ultimate Guide to Etsy Search.

b. Privacy and protecting personal information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Etsy user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Etsy users with whom you interact. Your privacy policy must be compatible with this policy and Etsy’s Terms of Use, and Etsy’s Privacy Policy.

In particular, when you sell using our Services (subject to this Policy) or use Etsy’s API (also subject to the Etsy API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services. For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Etsy-related communications or for Etsy-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Etsy policies and laws, you may not add any Etsy member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If Etsy and you are found to be joint data controllers of personal information, and if Etsy is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify, defend and hold Etsy (and its employees, agents, consultants, subsidiaries, partners, affiliates, and licensors) harmless against any claims, costs, losses, damages, liabilities, judgements and expenses (including reasonable attorney fees) in connection with your processing of buyer personal information. For more information, please see our Privacy Policy.

c. Communication standards

i. Messages

With Etsy’s “Messages”, you have the ability to communicate directly with your buyers or other Etsy members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

Sending unsolicited advertising or promotions, requests for donations, or spam;
Harassing or abusing another member or violating our Anti-Discrimination Policy;
Contacting someone after they have explicitly asked you not to; or
Interfering with a transaction or the business of another member.
Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Etsy, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Interference

Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Etsy. Examples of interference include:

Contacting another member via Messages to warn them away from a particular member, shop, or item;
Posting in public areas to demonstrate or discuss a dispute with another member;
Purchasing from a seller for the sole purpose of leaving a negative review;
Maliciously clicking on a competitor’s ads in order to drain that member’s advertising budget, also known as “click fraud.”
Creating or using an independent buyer account to maliciously upvote another shop’s negative reviews in order to position those reviews more prominently.

Harassment and discrimination

Any use of Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

ii. Forums and teams

Forums and Teams are public spaces provided by Etsy where sellers can connect, but there are communication standards that must be followed. More information can be found in the Etsy Community Policy.

iii. Communicating cancellations

If you are unable to complete a transaction, you must notify the buyer via Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

European Union Right of Withdrawal Buyers in the European Union (EU), and in parallel buyers in the UK, may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state or in the UK. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state or in the UK. Read more about the EU and UK Right of Withdrawal in this Help article.

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

Sellers may still cancel an order and work toward a resolution with a buyer as they see fit for policies applied to their shops, such as the digital items policy.

3. Feedback, cases and your successt

a. Reviews

Reviews are a great way for you to build a reputation on Etsy. Buyers can leave a review, including a one to five star rating and a photograph or video of their purchase, within 100 days after the latter date of their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph or video, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or leave a response.

In addition to our rules for Creating and Uploading Content in Section 2a, reviews and your response to reviews may not:

Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
Be about things outside the seller’s control, such as a shipping carrier, Etsy or a third party;
Include shilling or otherwise falsely inflate a shop’s review score; or
Undermine the integrity of the Reviews system.

b. Etsy’s case system

The Case system is how a buyer notifies Etsy of an order issue or dispute that they’re unable to resolve with a seller, in order for Etsy to help them reach a resolution.

“Buyers must contact sellers directly via the Help with Order link and attempt to resolve any outstanding issues before opening a case on Etsy.”

For this reason, it is important that you fill out your shop policies and regularly respond to messages from your buyers. Once a buyer contacts you to notify you of a problem with an order, you will have 48 hours to resolve the issue. If the issue is unresolved in this time frame, a case may be opened by the buyer. Once a case has been opened, Etsy will assist in the resolution of the case between the buyer and seller. This may include, but is not limited to, automatically closing the case and issuing a refund to the buyer, or reviewing the case further to help the buyer and seller resolve it as quickly as possible.

Etsy reserves the right to resolve an order issue before the 48-hour window for circumstances including, but not limited to, seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system.

Buyers may file a case for items that never arrive, arrive damaged, or do not match the listing description as part of Etsy’s Purchase Protection Program (for more information on case eligibility, click here). Etsy may request your assistance in resolving a case opened against your shop. By using Etsy’s case system, you understand that Etsy may use your personal information for the purpose of resolving disputes with other members. For more information on our privacy policy, click here.

For certain cases, sellers are protected by Etsy’s Purchase Protection Program. If the case falls outside of Etsy’s Purchase Protection Program for Sellers, unless otherwise required by law, you will be required to refund the order, including original shipping and return shipping. Etsy reserves the right to issue a refund to the buyer and recoup funds from your account, including your payment account reserve, if payment was made via Etsy Payments.

c. Your seller account and Etsy’s terms

In order to keep Etsy safe and improve our Services, Etsy may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or Etsy otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Etsy may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with their Terms of Use, including this Policy and Etsy Payments Policy. When appropriate and permitted by law, Etsy will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. Read more about how Etsy search works, and what factors impact search ranking, and how you can help optimize your listings and shop here and in The Ultimate Guide to Etsy Search.

In addition, Etsy may limit the visibility of listings or ads in the interest of keeping Etsy safe, and improving their Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Services. While these listings or ads may have limited visibility, they are still discoverable in search.

Etsy may make changes to onboarding or authentication processes for sellers at their sole discretion. Completion of these processes may be required for seller account activation or continued access and usage.

If Etsy has reason to believe you, Your Content, or your use of the Services violate their Terms, including this Seller Policy, Etsy may deactivate Your Content to some or all users, or suspend or terminate your account (and any accounts Etsy determines is related to your account) and your access to the Services. Sellers in the European Union can see more information here. Generally, Etsy will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated their Terms or Etsy have legal or regulatory reasons preventing us from notifying you.

d. Etsy’s purchase protection program for sellers

Etsy also provides limited solutions to sellers who meet the requirements of their Purchase Protection Program for Sellers. Read more about Purchase Protection Program for Sellers here.

Last updated on Oct 20, 2022

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

1. Selling basics

What can be sold on Etsy
What can't be sold on Etsy
Managing your Etsy shop
Seller standards
Selling fees

2. Being a member of the Etsy community

Creating and uploading content
Privacy and protecting personal information
Communication standards

Messages
Forums/Teams
Communicating cancellationss

3. Feedback, cases, and your success

Reviews
Etsy’s case system
Your seller account and Etsy’s terms
Etsy's purchase protection program for sellers

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Everything you need to know about Etsy handmade policy

sellerwix-admin — Fri, 21 Apr 2023 08:28:10 +0000

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Everything you need to know about Etsy handmade policy

Apr 21, 2023•5 mins to read

Handmade on Etsy is a spectrum of makers and designers. Read more below about your obligations as a handmade seller.

This policy is a part of Etsy Terms of Use. By listing handmade items for sale through Etsy, you’re agreeing to this policy and Etsy Terms of Use.

1. Selling handmade items

Handmade on Etsy is a spectrum. On one end, we have makers — sellers who are literally making their items with their own hands (or tools). On the other end, we have designers — sellers who design their items but rely entirely on outside assistance or another business to help physically produce them. Many handmade sellers fall in the middle of the spectrum because they are both making and designing their items.

Regardless of where you fall on this spectrum, you must be transparent about who is helping you and how your items are being made. Everything listed as handmade must be made and/or designed by you, the seller. Reselling is prohibited in the handmade category. You may also have shop members who help you run your business, as long as you, the seller, are making and/or designing your items.

Makers

A maker is a seller who is physically making the items listed for sale in their Etsy shop. A maker might design their items in addition to making them, or they might follow a pattern or template that they did not design. Regardless, makers must be creating their items with their own hands (or tools).

Designers

A designer is a seller who has come up with an original design, pattern, sketch, template, prototype, or plan to be produced by in-house shop members or a production partner. Simple customization, such as selecting colors, shapes, or choosing from ready-made options is not considered design on Etsy.

If you are a designer and you are using a production partner to help make your items, you must also disclose information about your production partner in your listings. A production partner is anyone (who’s not a part of your Etsy shop) who helps you physically produce your items.

2. Using production assistance

Designers may work with production partners to help make handmade items in certain circumstances. Keep in mind that people come to Etsy to discover items that they might not find anywhere else. Your design and production process should lead to the creation of a unique item that would not exist without you, the designer.

We expect your production partner to produce items themselves in their own facilities. A contractor or agent who outsources production may not be used as a production partner. Examples of production services include, but are not limited to, printing, apparel printing, 3D-printing, casting, plating, engraving, cutting and sewing, and finishing.

If you work with a production partner, you must disclose certain information in the listing process, including:

The name of your production partner(s);
The location of your production partner(s);
Details about the nature of your partnership and design process; and
A general description of the work your production partner does for you.

You may choose to keep the name of your production partner and details about your partnership and design process confidential (visible only to select Etsy employees), but the location and description of your production partner will appear on your About section and listings.

Etsy may reach out to you at any time with a more detailed inquiry about your business. Please be prepared to provide additional details about the origins of your business, your role in the design process, your production process, and your connection to your production partner, as well as what efforts your production partner has made to follow Etsy ethical expectations.

We understand that you may wish to keep the details of your design and business practices confidential. Please be assured that Etsy will not use the private information you provide us for any purpose other than reviewing your business to determine that you are in compliance with Etsy policies.

Etsy reserve the right to reject any production partnerships that aren’t in the letter or spirit of this policy or their ethical expectations.

3. Being transparent about your business

At Etsy, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business. As a handmade seller, you agree to:

Disclose in your About section the names and roles of people who help make your items or run your business;
Use your own words and photographs (not stock photos) to describe your items; and
Respond to any inquiries from us in a timely manner. We may ask you: how your items are made, what workspace, tools, and equipment you use; and how you communicate and collaborate with the people who help you run your shop.

Remember:

Etsy marketplace is built on trust. Providing false, inaccurate, or misleading information is prohibited by Etsy Terms of Use. If we find that you’re not being open and honest with us, we may suspend or terminate your account.

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

1. Selling handmade items

2. Using production assistance

3. Being transparent about your business

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Sellerwix Academy – Working with production partners on Etsy

sellerwix-admin — Fri, 21 Apr 2023 07:43:40 +0000

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Sellerwix Academy - Working with production partners on Etsy

Apr 21, 2023•5 mins to read

What is a production partner?

A production partner is a company or individual (who’s not part of your Etsy shop) that helps physically produce items based on your own, original designs, such as a printing service, an apparel producer, an engraver, etc.

Why is Etsy making me choose a production partner?

Some reasons that you might work with a production partner may include:

You don’t have the equipment or technical ability to manufacture items you have designed.
Your business is growing, and you need help keeping up with the quantity of orders that you are receiving, or you’ve outgrown your current production space.

Production partners do not include your own shop members or suppliers from whom you source ready-made products to resell.

Handmade items produced with a production partner must abide by Etsy Handmade Policy. We require sellers using production assistance to transparently share this information on the applicable listings. Buyers can see information about any production partners you work with from your shop’s About section.

Learn more about Etsy’s ethical expectations for sellers who work with production partners.

How to add a production partner?

There are several ways to add a production partner:

While adding or editing a listing, you can add a production partner in the Production partners section of your Listing details.
In the Listings section of Shop Manager, select at least one listing and choose Editing options, then Change production partners.

You can also create production partner profiles in the Production partner manager:

In Shop Manager, choose Settings.
Select Production partners.
Select Add a new production partner and fill out a form telling Etsy and the community about your partnership. The information not marked Private will be shared publicly in your shop.
Next to Production partner, enter your partner’s business name. Etsy requires that you disclose the business name, but you can choose to keep this private in your shop. In that case, you will enter a public title (such as “Apparel printer”) that describes what kind of business they are.
In the Location field, Enter your partner’s city, state, province, etc. As you type, select from the list that appears.
In the About production partner field, describe how you work with them. This public information can include why you chose this partner and the types of services that they provide for you.
The answers you select in the About your partnership dropdown menus are only for Etsy’s internal use. These won’t show up publicly in your shop or listings, but your partner’s location and the description of your production partner will.
Preview how this will look on your shop’s About Section.

For example:

When you are a partner of Sellerwix, and you want to add Sellerwix as your Production partner on Etsy. Please follow these steps:

Step 1: In Shop Manager, choose Settings
Step 2: Select Production partners —> Select Add a new production partner and fill out a form telling Etsy and the community about Sellerwix
Step 3: Next to Production partner, fill out Sellerwix’s information
Step 4: Enter our location

1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States

In the About production partner field, describe how we work together. You also can share this information:

Sellerwix – Print On Demand At Scale – A fully integrated solution to manage and grow your thriving eCommerce business.

How to remove or edit a production partner from your listings?

You can edit or remove a production partner in several ways:

Select Listings in Shop Manager. Choose a listing and you can de-select a production partner from an individual listing.
Select the listings you want to edit from the Listings page. Choose Editing options, then Production partners. De-select the partner and choose Update.
In the Production partners manager, choose Edit or the X near the name of the partner. These changes will automatically be reflected on all linked listings.

On the Etsy Seller app, production partner profiles can only be edited while adding or editing a listing. You can access the other editing tools on a computer or mobile web browser.

If the listing editor requires you to add a production partner but you don’t have one, review Etsy’s Seller Policy to make sure that your items meet our guidelines.

Production partners only apply to items that you are designing, then having made with production assistance. Production partners don’t apply to items that you or your shop members physically make or to products that you are not personally designing.

After you disclose your production partners

In order to make sure that your items and shipping details are accurately represented to buyers, you will want to:

Update your listings’ shipping locations to accurately reflect if they are shipping from a production partner’s location
Fill out your shop’s About Section to tell the story of how you design and create your items

You will always have my back

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

What is a production partner?

Why is Etsy making me choose a production partner?

How to add a production partner?

How to remove or edit a production partner from your listings?

After you disclose your production partners

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How to choose the right Sellerwix’s pricing plan for your business?

sellerwix-admin — Wed, 12 Apr 2023 09:56:05 +0000

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How to choose the right Sellerwix’s pricing plan for your business?

Apr 12, 2023•4 mins to read

A merchant always makes optimal choices regarding their business orientation. Once the merchant has reviewed all their options, they can pick the best choice based on their needs.

Choosing the appropriate subscription plan on the Sellerwix website is vital to maximizing your profits while minimizing losses. The available plans are recommended based on the number of your monthly orders and range from Free to Starter to Custom.

Sellerwix’s pricing plans

The Free plan, as the name suggests, is free and provides basic features suitable for small business owners.

The Starter plan, on the other hand, costs $50 per month and offers better product pricing and additional features that are useful for scaling a business. In addition, there is a discount offer when customers pay for annual billing, which can save up to 25%.

The Custom plan is designed for businesses that require advanced features, the most competitive product pricing, and specific integrations, with monthly costs ranging from $150 to $300.

How to choose the right plan?

The most significant factors to consider when choosing the right subscription plan are the number of units sold per month and the product pricing difference.

These two factors are decisive in determining which subscription plan is the most cost-effective for your business. So, how to pick the suitable plan on Sellerwix?

Let’s look at two examples:

You are on the Free subscription plan and sell 500 monthly units.
The product pricing difference between the Free and Starter plan is 0.05 USD. The cost of the difference is 500 X 0.05 = 25 USD.
If you upgrade to the Starter plan for $50 per month, you will lose 50 – 25 = 25 USD.
In this scenario, upgrading to the Starter plan is not cost-effective.
You are on the Free subscription plan and sell 1,000 monthly units.
The product pricing difference between the Free and Starter plan is 0.05 USD. The cost of the difference is 1,000 X 0.05 = 50 USD.
If you upgrade to the Starter plan for $50 per month, you will not lose any money because the cost of the difference is equal to the price of the upgrade.
Therefore, it is a good idea to select the Starter plan.

By following these examples, you can calculate and choose the right subscription plan for your business. If you require a custom plan, you can follow the same process.

In addition, there will be some differences in the benefits and privileges of each plan. When you have high sales and fit into a paid plan, you will enjoy better perks for your business.

If you’re uncertain about which plan to select, please contact our customer support team via support@sellerwix.com. We are committed to ensuring customer success and can help you choose the right plan for your business. Or you can visit our Frequently Asked Questions (FAQs) about Pricing Plan.

In conclusion

Selecting the appropriate subscription plan is essential for your business’s success on the Sellerwix website. By considering the number of units sold per month and the product pricing difference, you can make an informed decision that maximizes your profits and minimizes losses.

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

Sellerwix’s pricing plans

How to choose the right plan?

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Sellerwix Academy – Sellerwix

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

Thủ thuật kinh doanh Etsy hiệu quả dành cho người mới bán hàng

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh

1. Dùng ảnh chụp không hút mắt

2. Viết phần mô tả không đúng trọng tâm

3. Không chú trọng SEO (Search Engine Optimization)

4. Không nghiên cứu sản phẩm, sản phẩm không đặc sắc

Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?

Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy

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Step 1: Create an Amazon seller account

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Step 3: Manage your storage space, warehouse, or fulfillment center

Step 4: Set up your shipping templates to match your logistic capabilities for both handling time and transit time

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Step 7: Consider FBM costs and fees

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Everything you need to know about Etsy handmade policy

Everything you need to know about Etsy handmade policy

1. Selling handmade items

2. Using production assistance

3. Being transparent about your business

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Sellerwix Academy – Working with production partners on Etsy

Sellerwix Academy - Working with production partners on Etsy

What is a production partner?

Why is Etsy making me choose a production partner?

How to add a production partner?

How to remove or edit a production partner from your listings?

After you disclose your production partners

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How to choose the right Sellerwix’s pricing plan for your business?

How to choose the right Sellerwix’s pricing plan for your business?

Sellerwix’s pricing plans

How to choose the right plan?

In conclusion

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