Nhu Giap – Sellerwix

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

Nhu Giap — Fri, 17 May 2024 08:55:19 +0000

Thủ thuật kinh doanh Etsy hiệu quả dành cho người mới bán hàng

May 17, 2024•5 mins to read

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh

Có tài khoản Etsy không khó, nhưng để duy trì và kinh doanh hiệu quả còn cần rất nhiều kinh nghiệm và nắm rõ những lỗi sai cần tránh. Dưới đây là 4 lỗi mà các người bán hàng chuyên nghiệp chỉ ra cho người “mới chơi hệ Etsy” cần tránh để không bị mất tiền oan, mất tài khoản không thương tiếc.

1. Dùng ảnh chụp không hút mắt

Hình ảnh là thứ đầu tiên thu hút người mua hàng trên Etsy nói chung và các sàn Thương mại điện tử (E-commerce) nói riêng. Vậy nên, trước khi bắt đầu mở cửa hàng kinh doanh hay có ý định kinh doanh bất cứ sản phẩm nào, cần đầu tư hình ảnh thu hút và nghiêm túc: đủ sáng, đủ các chi tiết, có hình ảnh mang tính đời thường, tập trung đầu tư cho hình ảnh chính của sản phẩm.

2. Viết phần mô tả không đúng trọng tâm

Mô tả sản phẩm là điểm thứ hai mang tính thu hút, khiến khách hàng hứng thú với việc mua sản phẩm. Vậy nên cần đầu tư phần mô tả kĩ càng, móc nối liên quan với khách hàng để họ có thể ra quyết định mua hàng nhanh hơn. Mẹo nhanh cho người bán hàng:

Học từ đối thủ, từ những cửa hàng bán tốt sản phẩm tương tự
Học từ những chiến dịch Etsy thành công trước đó của mình hoặc của những người có quy mô kinh doanh tương tự

3. Không chú trọng SEO (Search Engine Optimization)

Việc tối ưu hoá công cụ tìm kiếm (SEO, Search Engine Optimization) nội – ngoại sàn rất quan trọng. Nếu chỉ tập trung bán sản phẩm mà không quan tâm SEO hay biết quá ít về SEO, khả năng cao bạn sẽ không bán được hàng. Những điều cần ghi nhớ:

Chú trọng phần mở đầu và mô tả
Sử dụng blog hoặc các kênh mạng xã hội để quảng bá cho cửa hàng và sản phẩm của mình
Tối ưu SEO trong cửa hàng cho các sản phẩm liên tục

4. Không nghiên cứu sản phẩm, sản phẩm không đặc sắc

Nhiều lời khuyên cho người mới bán Etsy là nên bắt đầu bán sản phẩm thủ công (handmade) trước khi bán hàng Print-on-demand hay file Digital.

Tuy nhiên, dù là bán handmade cũng cần lựa chọn sản phẩm độc đáo, có tính cạnh tranh và nổi bật trên thị trường. Vậy nên, cần chọn sản phẩm có khả năng bán tốt/niches ít cạnh tranh để dấn thân.

Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?

Chuẩn bị nguồn hàng không bị ngắt quãng một cách đột ngột, đặc biệt là trong những mùa lễ cao điểm và dịp lễ hội cuối năm
Xây dựng chiến lược thương hiệu một cách cẩn thận và tỉ mỉ
Kinh doanh đa sàn – “không bỏ trứng vào một rổ”
Xây dựng hành trình trải nghiệm khách hàng tốt (hình ảnh tốt, chăm sóc khách hàng kĩ càng, kiểm soát chất lượng đóng gói tốt v.v). Mang đến sản phẩm trên mức kỳ vọng của khách hàng
Cá nhân hóa sản phẩm để cạnh tranh. Đừng chỉ tập trung cạnh tranh về giá
Chọn ngạch (niche) có nhu cầu nhưng không quá cạnh tranh để bắt đầu. Ví dụ kết hợp niche chó mèo với mùa lễ hội

Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy

Block quote content here – Paragraph

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh

Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?

Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy

Thủ thuật xử lý bad review

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

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Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Feature – Save Time and Streamline Order Management

•

Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

•

Sellerwix Feature

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature! Our brand-new notification system sends out Email and/or Telegram alerts for orders with late shipments, enabling you to stay informed and on top of your business while keeping your customers in the loop.

The post Sellerwix Academy handbook – Etsy’s purchase protection program for sellers appeared first on Sellerwix.

Sellerwix Feature – Save Time and Streamline Order Management

Nhu Giap — Tue, 08 Aug 2023 04:23:08 +0000

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Sellerwix Feature release - Save time and Streamline order Management

Aug 08, 2023•4 mins to read

Efficiently managing multiple orders is essential for online sellers. However, the task of adjusting information for numerous orders can be time-consuming. That’s why we’re excited to introduce Sellerwix’s latest release, a revolutionary feature that streamlines order management. With this update, you can now save time by adjusting information in a common form, making changes to multiple orders simultaneously. Import active goods into the system for automatic updates and auto-tracking.

To learn more about how this remarkable feature can revolutionize your online selling experience, read on.

Map order item

Boost your order management efficiency with Sellerwix’s map order item feature.

Now available on Sellerwix’s system, this feature empowers users to select a series of orders that require updating. Seamlessly update, sync, and connect order items simultaneously, eliminating the need for manual execution of each order. It can optimize your order management workflow and save you valuable time.

All you need to do is follow the steps below:

Step 1: Go to the Order page >> Select the orders you want to update >> Click the Map order button

Step 2: The Order Item table of the selected orders will appear

Step 3: Users can choose Supplier products or update the design in order of items

Bid farewell to missed updates and delayed shipments with Sellerwix’s latest feature – Notification of late shipment via email and/or Telegram, read on.

Bulk import design & product

Elevate your online selling with Sellerwix’s game-changing feature.

Save time and optimize order management with Sellerwix’s Bulk Import Design & Product feature. Swiftly update multiple products or designs using our CSV form, freeing up time for other tasks. Experience faster adjustments and updates to order information, enhancing efficiency and synchronization.

To use this feature, simply follow these steps:

Go to the order page >> Select the orders you want to update

Use Map order feature to export CSV file >> Click Export button

System will navigate to Log/Action page
Click the Link and download to download the CSV file to your computer

Open the downloaded file and edit it

To update product and supplier, fill in the following 4 columns:

Supplier
Variant ID
Shipping Method
Print Area

To update the design, enter the design link in the Design URL column

After updating the file >> Go back to the order page and click the Bulk import design & Product button

Select or drag the updated file from the export file

Click the Save button (The system will automatically map the necessary columns from the CSV file)

The system will update the order information according to the information from the CSV file

1,000+ sellers are using Sellerwix with 1M+ units sold.

Learn more about our services and system, or you can visit our Frequently Asked Questions (FAQs). Read on to learn more about How to choose the right Sellerwix pricing plan for your business and what we’re working on next.

Bonus tips

To import products and suppliers, the data will be used together with the data of the Import order (Variant ID – Sellerwix Prime)
Map Order, Bulk Import Design & Product features can only be used for orders that have not been fulfilled or on Error status
After import file, designs, and products/suppliers will be updated and overwritten based on the CSV file
Order item after updating design, only this item status of that order will be enabled so that it won’t affect other orders
When the system is updating the order, the status will be On Matching
If the order is in On Matching status for too long, the user can manually update the Product/Supplier and Design to proceed with fulfillment

Sellerwix seizes on the opportunity to launch the first fulfillment service. We aim to support print providers and sellers who suppose to reach their customers quickly and increase sales capacity and business scale. The service is named Sellerwix Prime. Our customers and partners can start using this service from April 2023.

Try it out today and let us know what you think!

For our complete list of Sellerwix Features, check out our Sellerwix Feature Release blog.

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!

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Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

Map order

Bulk import design & product

Bonus tips

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

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Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

•

Sellerwix Academy, Etsy

Etsy's Purchase Protection program was built to ensure that buyers and sellers have a positive experience on Etsy. This page explains how the Purchase Protection program works, and the types of items and transactions subject to the program.

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

•

Sellerwix Feature

The post Sellerwix Feature – Save Time and Streamline Order Management appeared first on Sellerwix.

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

Nhu Giap — Tue, 25 Jul 2023 07:24:16 +0000

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Sellerwix Feature - Notification of late shipment via email and/or Telegram

Jul 25, 2023•4 mins to read

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature!

Sellerwix is excited to announce a new feature! You can now receive notifications via Email and/or Telegram with late shipment orders.

We all know that timely delivery is crucial to maintaining customer satisfaction and loyalty. However, sometimes unforeseen circumstances can cause shipping delays, leading to frustrated customers and negative reviews.

That’s why we’re thrilled to announce our new feature that enables you to receive notifications via email and/or Telegram whenever a shipment is delayed. With this feature, you’ll be able to proactively reach out to customers and keep them informed about the status of their orders, minimizing the chances of negative feedback and improving their overall shopping experience.

In this blog, we’ll dive deeper into the benefits of this new feature, discuss how it works, and provide step-by-step instructions on how to set it up in your Sellerwix account. So, keep reading to learn more!

Guide for configuring Email and/or Telegram notifications

All you need to do is follow the steps below:

Step 1: Go to Settings >> Alert >> click Create to create a new alert
Step 2: Configure notification settings

a. Email notifications

Once you have an account and choose a selling plan, you can access Setting Central to configure Email notifications. Simply follow the steps outlined below:

Name: Enter a name to create a new alert
Channel: Email
To: Enter the email you want the tracking notification to be delayed
CC (optional): Enter the email you want CC to
BCC (optional): Enter the email you want BCC to go to
Late Shipment: Turn on and enter the number of days you want to be notified if the order has not been delivered (delivered) after xx days

Before activating recurring alerts for late shipment tracking, it’s important to take note of the optional settings and ensure seamless logistics notifications for delivery delays.

On: If you want to notify again if the tracking is still not delivered the next day
Off: If you only want to be notified once with an order with tracking not yet delivered

b. Telegram notifications

Streamline shipment management with Telegram notifications for delayed orders. Follow earlier Email installation steps and these essential tips:

Chat ID: To get chat ID, follow these steps:

Create a new group on Telegram
Add a bot named Sellerwix_bot to the newly created group
Click the Send verification code button to let the bot send the verification code
Enter the Code from the Bot sent in the telegram group into the Verification Code box to verify

Notify User (optional): Enter the telegram user you want to tag @example_telegram

All tracks: Turn on the notification if there is any tracking from the supplier to the order

New tracking: Enable notifications for orders with new tracking

Deposit: Enable notification of acceptance or rejection of deposit request

Top three benefits of receiving timely notifications for late shipment orders

Unlock the full potential of your logistics management with timely notifications for late shipment orders via email and/or Telegram.

Real-Time Updates: Stay informed about any delays or issues with your orders and take immediate action to resolve problems
Streamlined Logistics: Optimize your shipment management and ensure smooth delivery operations, saving valuable time and resources
Improved Customer Experience: Proactively communicate with customers, manage their expectations, and boost satisfaction and loyalty

What’s next for helping teams and businesses scale on Sellerwix?

1,000+ sellers are using Sellerwix with 1M+ units sold, and why they started using it?

From insightful experiences, we are helping 1000+ sellers to increase their profit through selling on marketing places with great fulfillment in the backend. Well-designed system and excellent services for scaling your business to increase more profitable. Learn more about our services and system, or you can visit our Frequently Asked Questions (FAQs).

Read on to learn more about How to choose the right Sellerwix pricing plan for your business and what we’re working on next.

Try it out today and let us know what you think!

Share this post

Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

Sellerwix's latest feature

Email notifications

Telegram notifications

Three benefits of receiving timely notifications

Scale on Sellerwix

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Order Management: Optimizing the Order Management Process for Print‑On‑Demand

•

Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

•

Sellerwix Academy, Etsy

Sellerwix Feature – Save Time and Streamline Order Management

•

Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram appeared first on Sellerwix.

Amazon seller fulfillment best practices (FBM/MFN Guide)

Nhu Giap — Fri, 09 Jun 2023 08:40:57 +0000

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Sellerwix Academy - Amazon seller fulfillment best practices (FBM/MFN Guide)

Jun 09, 2023•5 mins to read

7 steps to selling with Amazon FBM Merchant Fulfilled Network

As long as you recognize your obligations to your customers and have suitable systems in place, it can be relatively straightforward to set up as an Amazon MFN seller. All you need to do is follow the steps below:

Step 1: Create an Amazon seller account

Once you create your seller account and choose a selling plan, you’ll have access to Seller Central, your go-to resource for selling on Amazon.com. Before you sign up, make sure you’re ready with the following:

Business email address or Amazon customer account
Quality, competitive price
Government ID (identity verification protects sellers and customers)
Tax information
Phone number
A bank account where Amazon can send you proceeds from sales

Read this article to learn more about Sellerwix Tips: Key factors to sell on Amazon successfully.

Step 2: List products for sale and create product pages

How you go about listing will depend on if you have existing listings, need to create new listings, and whether you want to create listings one by one or in bulk. Help shoppers find items by adding descriptive titles, clear images, and concise feature bullets on offers.

Learn about product categories, product details, product IDs, and more

Listing an FBM product is largely the same as creating any other product offer.

Using the steps outlined above, once you reach the part of the offer that reads ‘Fulfillment Channel’, select the radial that states ‘I will ship the item myself (Merchant Fulfillment).’

After the product appears in Amazon’s catalog, you will find your Merchant Fulfilled products under Inventory > Manage Inventory. Make sure you check ‘Active’ for ‘Status’ and ‘Merchant’ for ‘Fulfilled by.’

Step 3: Manage your storage space, warehouse, or fulfillment center

The more efficiently you manage inventory, the more profitable your business can become. Try to have enough inventory to cover demand, but not so much that you become overstocked.

Continuously manage inventory to get a return on your investment. It’s essential to have enough inventory to meet customer demand, especially during seasonal holidays or peak sales events such as Cyber Monday or Prime Day.

Get the beginner’s guide to selling on Amazon.

Step 4: Set up your shipping templates to match your logistic capabilities for both handling time and transit time

Through the Seller Central dashboard, you can assign shipping templates from the Manage Inventory dropdown menu. Create large batch shipping templates and assign them to specific offers that match your logistic capabilities for specific products.

Additionally, through the Seller Central dashboard, you can set your Default Handling Time and Order Handling Capacity to ensure that you are protected from a surge in orders.

Learn about Merchant Fulfilled Network FBM.

Step 5: Coordinate picking, packing, and shipping for orders

Once a customer completes a transaction, order processing begins. If you want to handle fulfillment in-house, be sure you have the capacity to efficiently pick, pack, and ship orders to customers. You will also want to make sure that the carriers you will be using are part of our valid tracking rate network of carriers.

A critical part of order processing is choosing the right packaging. This could be:

Boxes
Paper or bubble mailers
Packing material such as bubble wrap or air filter

Be sure to follow all Amazon requirements for packing and preparation to minimize costs and avoid damaging items in transit.

Step 6: Handle customer service and returns in-house

Providing great customer service is essential for success on Amazon. Research shows that orders, where sellers respond to customers’ messages within 24 hours, receive half as much negative feedback as orders with response times over 24 hours. (source)

Staying on top of customer service can help convert one-time buyers into loyal customers. Monitor customer service metrics in Seller Central to stay on top of customer feedback and responses.

Excellent customer service includes handling returns swiftly and efficiently.

Here are a few simple measures you can take to limit returns and exchanges:

Provide accurate product listings
Include sizing guides
Allow customers to ask questions about products before purchasing
Use the “Request Review” button to encourage customer feedback

Step 7: Consider FBM costs and fees

Costs vary based on many factors, including:

Your selling plan. Learn about the differences between an Individual or Professional plan
Referral fees. For every item sold, sellers pay Amazon a percentage of the total price – including item price, shipping cost, and any gift-wrapping charges – or a minimum amount, whichever is greater
How you handle fulfillment

Did you know?

Shipping can make or break a sale.

Order shipping is among the top factors customers weigh when deciding whether to buy a product. A study on U.S. shoppers found:

Free delivery is the most important factor for 83% of shoppers when ordering online (source)
More than half of shoppers (54%) have abandoned online shopping baskets because of delivery costs (source)

8 pro tips for MFN shipping and delivery

Customers appreciate fast delivery. See how to manage delivery times
Learn how to manage shipping account settings and holiday settings
Aim to meet standard shipping requirements and service-level agreements (SLAs)
Get acquainted with Premium shipping and learn how to meet requirements in order to offer One-Day and Two-Day Shipping
Improve the customer experience by offering free shipping. This also increases your chance of winning the Featured Offer
See more about delivery expectations for individual sellers
Consider Amazon’s Buy Shipping services, where you can buy labels, handle shipping, confirm orders, and track shipments
Set your Default Handling Time and Order Handling Capacity to ensure that you are protected from a surge in orders that might result in poor customer experience and impact your metrics

Get the best Amazon FBM Business Guide on How to sell & ship your products with Amazon Merchant Fulfilled Network FBM.

Wrapping Things Up

Over the last several years, Amazon has invested over $30 billion in the fulfillment network and technology. And as the data shows, sellers who add FBM into their repertoire find more success in the long run! Get started with Amazon FBM now with Sellerwix!

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Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

7 steps to selling with Amazon FBM

Did you know

8 pro tips for MFN shipping and delivery

Share this post

Order Management: Optimizing the Order Management Process for Print‑On‑Demand

•

Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

•

Sellerwix Academy, Etsy

Sellerwix Feature – Save Time and Streamline Order Management

•

Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post Amazon seller fulfillment best practices (FBM/MFN Guide) appeared first on Sellerwix.

Sellerwix Tips – Key factors to sell on Amazon successfully

Nhu Giap — Wed, 07 Jun 2023 10:11:13 +0000

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Sellerwix Tips - Amazon key selling success factors should pay attended to

Jun 07, 2023•5 mins to read

Key selling success factors should pay attended to

According to Amazon Global Selling, the following factors sellers should keep in mind to do Amazon business effectively:

1. Choose the right potential product

It must be a product that meets the following criteria:

Suitable seasonality
Quality, competitive price
In line with consumer trends in the US market (Ornament, home decor, etc.)

2. Proper order processing method

Amazon recommends that sellers choose FBA for key or/and hot products and FBM for customized products. The purpose is to ensure the delivery time is not delayed and avoid affecting the sales account.

3. Sign up for Amazon Brand

Sellers who build a unique brand and offer high-quality products from the outset are better positioned to do business effectively during peak seasons with a high volume of orders.

4. The effective advertising strategy

Amazon recommends that users optimize both internal and external traffic to increase sales on their platform. This includes optimizing sponsored ads such as sponsored products and sponsored brands, as well as product listings to improve their visibility within Amazon. Additionally, external traffic, such as social media and search engine marketing, can be leveraged to drive traffic to Amazon product listings, increasing the likelihood of sales. By maximizing both internal and external traffic, sellers can improve their sales performance and overall success on Amazon’s platform.

Some advertising strategies that sellers can refer to, organized by time period

Before peak season (4-6 weeks) – Prepare

Preparing for listing
Choose the right Asin and advertising strategy
Install promotions

During peak season (about 1 week) – Optimal

Develop an effective strategy to run keyword and product advertising
Optimize campaigns for maximum performance during the peak season by adjusting bids, targeting, and budgets
Brand strategy

Post-peak season (1-2 months) – Continuous optimization

Analyze campaign performance and adjust strategies for future peak seasons. Use data-driven insights to optimize campaigns and improve return on investment. With high traffic characteristics after the high season, sellers need to pay attention to:

Relocate the client file
Adjust data accordingly
Summarizing and preparing for the peak season

By implementing these advertising strategies, sellers can improve their visibility, drive traffic, and increase sales on Amazon’s platform.

Why does the account get locked? - How to keep a healthy Amazon account?

9 policies sellers must not violate

Intellectual property
Number of complaints received about intellectual property
Complaints about product authentication
Complaints about product safety
Complaints about product status
Violation of product posting policy
Violation of restricted products policy
Violation of customer product review policy
Other violations

To avoid Amazon account suspension, sellers must ensure the following criteria

Profession account active with Good account health
Listing ads with >90% buy box
Registered brand and set up stores with the right theme
Always have enough stock (so as not to delay orders)
Specific advertising budget and plan

It is important for sellers to ensure that orders have correct tracking information, sufficient inventory, and an appropriate delivery time to avoid receiving complaints and negative reviews. If a seller’s account is rated “at risk,” it is crucial to intervene promptly and take corrective action to avoid suspension.

Understanding Amazon Account Health Rating

Amazon’s Account Health Rating (AHR) program is a software system that monitors and rates the health and reliability of a seller’s account on the platform. The program evaluates a seller’s performance based on various metrics, such as order defect rate, cancellation rate, late shipment rate, and customer feedback.

So, to maintain a healthy Amazon account, sellers should monitor their AHR scorecard regularly and take corrective action if any metrics fall below the acceptable thresholds. By maintaining high-performance metrics and ensuring compliance with Amazon’s policies and guidelines, sellers can avoid the risk of their accounts being locked or suspended.

How to assess account status?

The AHR program provides sellers with a scorecard that reflects their account’s health and performance. If a seller’s account falls below certain thresholds for any of the metrics, their account may be flagged as “at risk” and subject to suspension or account deactivation. The dashboard also provides guidance on how you can improve your performance metrics and maintain a healthy account.

Remember that

A “good” AHR doesn’t mean the account won’t be locked
If the AHR shows an “at risk” condition, check the status promptly to avoid locking
If a breach has been handled, Amazon will need to confirm you’ve taken the necessary actions, then take 24-48 hours to update your account status

Conclusion

Now you know more about the key factors to sell on Amazon successfully. Selling on Amazon can be a lucrative opportunity for individuals and businesses looking to expand their reach and increase sales. By following Amazon’s guidelines and best practices, sellers can increase their visibility, attract more customers, and achieve success on the platform. Start building today with Sellerwix!

Learn more about the Amazon FBM Business Guide at How to sell & ship your products with Amazon Merchant Fulfilled Network FBM.

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Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

Key selling success factors

Advertising strategies

Why does the account get locked?

Amazon Account Health Rating

Share this post

Order Management: Optimizing the Order Management Process for Print‑On‑Demand

•

Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

•

Sellerwix Academy, Etsy

Sellerwix Feature – Save Time and Streamline Order Management

•

Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post Sellerwix Tips – Key factors to sell on Amazon successfully appeared first on Sellerwix.

How to sell & ship your products with Amazon Merchant Fulfilled Network FBM

Nhu Giap — Tue, 06 Jun 2023 08:43:24 +0000

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How to sell & ship your products with Amazon Merchant Fulfilled Network FBM

Jun 06, 2023•5 mins to read

Selling products on Amazon can be a highly profitable and flexible way to earn income, as evidenced by the 6 million sellers currently using the platform. With the right resources and time, anyone can become an Amazon seller.

While the majority of Amazon sellers use the Fulfillment by Amazon (FBA) method to store and ship products from Amazon’s warehouses, some have turned to Fulfillment by Merchant (FBM) due to inventory restock limits affecting FBA.

In this article, we will provide you with the necessary information to begin selling on Amazon and fulfilling products through FBM.

What is MFN - FBM?

Merchant Fulfilled Network (MFN) is Amazon’s terminology for Fulfilled by Merchant (FBM). It refers to a method of selling where sellers list products in Amazon stores but manages all storage, shipping, and customer support independently. There are various factors to consider when choosing how to fulfill customer orders when you sell in Amazon’s stores. It can be a challenge to decide how to store inventory, pack and ship products, and handle returns or refunds, all while staying on top of excellent customer service.

How MFN (FBM) works?

Sellers with the Individual plan

These sellers use Amazon’s set shipping rates for all products. Individual sellers ship orders at the set rates even if the shipping credit is less than the total shipping costs, so it’s important to price items in a way to make sure you’ll earn a profit.

Sellers with the Professional plan

Sellers on the professional selling plan who choose FBM can set their own shipping rates. They can customize shipping templates for specific regions domestically or internationally including handling and transit times. Professional sellers can customize shipping charges by order, per item, and/or weight. You can also create a multitude of shipping templates and assign them to your specific offers to match your logistic capabilities for specific product types. Remember that the referral fee is calculated from the total sale price, which includes the item price, shipping cost, and any gift-wrapping charges. Learn more about shipping rates on the Professional plan.

What are FBM and FBA?

Fulfillment by Merchant (FBM) refers to a method of selling where a seller lists products on Amazon but manages storage, shipping, fulfillment, and customer support independently. Amazon refers to this as Merchant Fulfilled Network (MFN).

Fulfillment by Amazon (FBA) refers to a method of selling where you send products to Amazon’s fulfillment centers, and we pick, pack, ship, and provide customer service for those products.

Which types of businesses will benefit most from opting for Amazon FBM?

Amazon recommends situations where you might consider using their Merchant Fulfilled Network (i.e., FBM). They suggest that FBM could be most suitable for you if one or more of the following situations applies:

Obviously, not all of these will apply to every seller using FBM. For example, many large-scale Amazon sellers opt for FBM because they sell through multiple channels and already have smooth-running logistics systems.

Amazon clearly wants to sell FBA services, however. For example, Amazon’s help files on FBM highlight that “Sellers who adopted FBA last year saw 20-25% higher sales.” Nonetheless, for many businesses, FBM will be the most suitable option.

The main benefits of selling using Amazon FBM/MFN

The main benefit of using FBM is that it ensures you control your inventory. However, assuming you can store and ship your merchandise and take on responsibility for customer support inquiries, returns, or complaints, you may be able to price your goods more competitively than with FBA, as you don’t have to pay Amazon’s fulfillment fees.

Another benefit of using Amazon’s MFN is that you can combine all your online sales channels with Amazon’s fulfillment network and provide fast delivery. You can operate your business using a single inventory source with full shipment tracking across all your sales channels.

Wrapping Things Up

Most Amazon sellers can select FBA (Fulfillment by Amazon) or FBM (Fulfillment by Merchant). However, there are some cases where you have no option. For example, if your business model is based on dropshipping, you must opt for FBM, as the model relies on a third party to fulfill orders.

Another obvious use case for FBM is with Amazon Handmade, Amazon’s artisan-only community of sellers. In this case, artisans create unique goods they sell in the marketplace. As these are custom, you can’t sell them using FBA.

FBM is also better if you sell heavy, bulky goods, as Amazon FBA charges extra fees for handling oversized goods.

In other situations, however, both fulfillment models have pros and cons. Therefore, you might consider experimenting with FBA and FBM to see which works best for you.

How do you want to handle fulfillment? Your answer can make a big difference to your bottom line, so be sure to look carefully at all your options. As your business transforms, expect your fulfillment needs to also change. Focus on choosing the plan that best suits your business needs while keeping flexibility in mind as you scale.

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

What is MFN - FBM?

How MFN (FBM) works?

What are FBM and FBA?

Businesses that will benefit most from Amazon FBM

Main benefits of selling using Amazon FBM

How do you want to handle fulfillment?

Share this post

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The post How to sell & ship your products with Amazon Merchant Fulfilled Network FBM appeared first on Sellerwix.

What you should know about Etsy’s Purchase Protection Program

Nhu Giap — Tue, 16 May 2023 03:57:42 +0000

All posts

What you should know about Etsy's Purchase Protection Program

May 16, 2023•4 mins to read

On the rare occasion that something goes wrong during the buying process, we’re here to help. Etsy’s Purchase Protection program allows you to shop confidently knowing you’ll receive a full refund for qualifying orders when your item:

Doesn’t arrive
Arrives damaged
Differs significantly from the item description or photos (for example: the wrong material or color)

Any order that is shipped on or after August 1, 2022 is eligible for Etsy’s Purchase Protection program.

Read about Etsy’s Purchase Protection program.

If you’re unsatisfied with an order that doesn’t meet the criteria for Etsy Purchase Protection, please check the seller’s policies to see if they accept cancellations, returns, or exchanges.

How do I get my refund?

If you believe your order qualifies for Etsy Purchase Protection, the first step is to reach out to the seller by starting a Help request. 90% of order issues can be resolved by working with the seller. Learn how to get your Help request started.

If the issue hasn’t been resolved and it’s been 48 hours since you first messaged the seller, and the estimated delivery date for your order has passed, ask Etsy to step in to help you get your refund. You may need to provide some photos of damaged or misrepresented items. Learn how to get Etsy’s help by opening a case.

Once your refund eligibility is confirmed, Etsy sends you a confirmation email.

“Less lost profit when things go wrong”

I purchased as a guest

You must have an Etsy account to start a Help request. If you purchased an item as a guest, connect your order to a new or existing Etsy account so you can be eligible for the Purchase Protection program.

Learn how to connect your guest order to an Etsy account.

What happens to the seller if I request a refund?

An occasional case opened against a seller will not negatively impact them or their shop.

All cases that are opened on Etsy are taken seriously, and are reviewed carefully by their case team to ensure the right decision is made. We understand that even the most experienced sellers can have unexpected issues from time to time, which is why Etsy’s Purchase Protection program is in place to help sellers with qualifying orders.

A Few Closing Thoughts

As we wrap up the information about Etsy’s Purchase Protection Program, we hope you found something helpful for your business. If you are a partner of Sellerwix, and you want to add Sellerwix as your Production partner on Etsy. Learn more about Sellerwix Academy – Working with production partners on Etsy.

Share this post

Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

How do I get my refund?

I purchased as a guest

What happens to the seller if I request a refund?

Share this post

Order Management: Optimizing the Order Management Process for Print‑On‑Demand

•

Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

•

Sellerwix Academy, Etsy

Sellerwix Feature – Save Time and Streamline Order Management

•

Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

The post What you should know about Etsy’s Purchase Protection Program appeared first on Sellerwix.

Nhu Giap – Sellerwix

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

Thủ thuật kinh doanh Etsy hiệu quả dành cho người mới bán hàng

4 lỗi từ Etsy mà người mới bán hàng (newbie) nên tránh

1. Dùng ảnh chụp không hút mắt

2. Viết phần mô tả không đúng trọng tâm

3. Không chú trọng SEO (Search Engine Optimization)

4. Không nghiên cứu sản phẩm, sản phẩm không đặc sắc

Kinh nghiệm khi bán hàng Etsy mà newbie không thể bỏ qua?

Mẹo chăm sóc khách hàng khi kinh doanh trên Etsy

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Map order item

Bulk import design & product

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Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

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What’s next for helping teams and businesses scale on Sellerwix?

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Step 1: Create an Amazon seller account

Step 2: List products for sale and create product pages

Step 3: Manage your storage space, warehouse, or fulfillment center

Step 4: Set up your shipping templates to match your logistic capabilities for both handling time and transit time

Step 5: Coordinate picking, packing, and shipping for orders

Step 6: Handle customer service and returns in-house

Step 7: Consider FBM costs and fees

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Why does the account get locked? - How to keep a healthy Amazon account?

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Conclusion

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How to sell & ship your products with Amazon Merchant Fulfilled Network FBM

How to sell & ship your products with Amazon Merchant Fulfilled Network FBM

What is MFN - FBM?

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The main benefits of selling using Amazon FBM/MFN

Wrapping Things Up

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