Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

Nhu Giap — Tue, 25 Jul 2023 07:24:16 +0000

Sellerwix Feature - Notification of late shipment via email and/or Telegram

Jul 25, 2023•4 mins to read

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature!

Sellerwix is excited to announce a new feature! You can now receive notifications via Email and/or Telegram with late shipment orders.

We all know that timely delivery is crucial to maintaining customer satisfaction and loyalty. However, sometimes unforeseen circumstances can cause shipping delays, leading to frustrated customers and negative reviews.

That’s why we’re thrilled to announce our new feature that enables you to receive notifications via email and/or Telegram whenever a shipment is delayed. With this feature, you’ll be able to proactively reach out to customers and keep them informed about the status of their orders, minimizing the chances of negative feedback and improving their overall shopping experience.

In this blog, we’ll dive deeper into the benefits of this new feature, discuss how it works, and provide step-by-step instructions on how to set it up in your Sellerwix account. So, keep reading to learn more!

Guide for configuring Email and/or Telegram notifications

All you need to do is follow the steps below:

Step 1: Go to Settings >> Alert >> click Create to create a new alert
Step 2: Configure notification settings

a. Email notifications

Once you have an account and choose a selling plan, you can access Setting Central to configure Email notifications. Simply follow the steps outlined below:

Name: Enter a name to create a new alert
Channel: Email
To: Enter the email you want the tracking notification to be delayed
CC (optional): Enter the email you want CC to
BCC (optional): Enter the email you want BCC to go to
Late Shipment: Turn on and enter the number of days you want to be notified if the order has not been delivered (delivered) after xx days

Before activating recurring alerts for late shipment tracking, it’s important to take note of the optional settings and ensure seamless logistics notifications for delivery delays.

On: If you want to notify again if the tracking is still not delivered the next day
Off: If you only want to be notified once with an order with tracking not yet delivered

b. Telegram notifications

Streamline shipment management with Telegram notifications for delayed orders. Follow earlier Email installation steps and these essential tips:

Chat ID: To get chat ID, follow these steps:

Create a new group on Telegram
Add a bot named Sellerwix_bot to the newly created group
Click the Send verification code button to let the bot send the verification code
Enter the Code from the Bot sent in the telegram group into the Verification Code box to verify

Notify User (optional): Enter the telegram user you want to tag @example_telegram

All tracks: Turn on the notification if there is any tracking from the supplier to the order

New tracking: Enable notifications for orders with new tracking

Deposit: Enable notification of acceptance or rejection of deposit request

Top three benefits of receiving timely notifications for late shipment orders

Unlock the full potential of your logistics management with timely notifications for late shipment orders via email and/or Telegram.

Real-Time Updates: Stay informed about any delays or issues with your orders and take immediate action to resolve problems
Streamlined Logistics: Optimize your shipment management and ensure smooth delivery operations, saving valuable time and resources
Improved Customer Experience: Proactively communicate with customers, manage their expectations, and boost satisfaction and loyalty

What’s next for helping teams and businesses scale on Sellerwix?

1,000+ sellers are using Sellerwix with 1M+ units sold, and why they started using it?

From insightful experiences, we are helping 1000+ sellers to increase their profit through selling on marketing places with great fulfillment in the backend. Well-designed system and excellent services for scaling your business to increase more profitable. Learn more about our services and system, or you can visit our Frequently Asked Questions (FAQs).

Read on to learn more about How to choose the right Sellerwix pricing plan for your business and what we’re working on next.

Try it out today and let us know what you think!

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!

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Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

Sellerwix's latest feature

Email notifications

Telegram notifications

Three benefits of receiving timely notifications

Scale on Sellerwix

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