Sellerwix Feature – Sellerwix

Order Management: Optimizing the Order Management Process for Print‑On‑Demand

Nam Phan — Thu, 24 Jul 2025 07:18:09 +0000

Order Management: Optimizing the Order Management Process for Print‑On‑Demand

Jul 24, 2025•10 mins to read

Order Management is a feature in Sellerwix that connects POD merchants (sellers) with top print‑providers (suppliers), enabling a more diverse product catalog and flexible supplier options aligned with sellers’ budget and business goals.

Connect Store

Connect Store: Guideline Here

1. Get Order

“Get Order” is a function that helps users retrieve orders into the system at the desired time.

Go to the Order section and select Get Order.

Select the store from which you want to retrieve orders.

In Sellerwix, manual order retrieval (get order manual) can be done in 2 main ways:

Method 1: Manual Order Retrieval by Time Range

When to use: Retrieve orders within a specific time range.
Purpose: Suitable for managing bulk orders, analyzing trends, or updating orders daily, weekly, or monthly.
Automatically fills in the following fields by default:
- Select Store: Select the store to Get orders from.
- Select status: Select the status of the order to Get (should select all).
- Last Updated Date after, Last Updated Date before: Time range to Get orders.
- Marketplaces: Select the marketplace to Get orders from (can select all).

Click the Get button, and the retrieved orders will be in the Order section.

Method 2: Manual Order Retrieval by Order ID

When to use: Retrieve a specific order by ID.
Purpose: Troubleshooting, verifying orders, or checking details of a specific order.

Enter the Order ID in the search bar:

Order ID: Specific order code.

Click the Get button, and the retrieved orders will be in the Order section.

2. How to Import Orders into the System

Step 1: Click the Setting icon in the top right corner of the screen – Select Import Order

Step 2: Upload CSV File to the system:

Upload a CSV file containing Order information (can use CSV files exported from eBay, Etsy, Amazon, or other marketplaces).
Select the store you want to import orders to.
Select Template to import the CSV file. You can arrange and merge the default fields of the file to suit your personal criteria.

The system will display default headers to map order information columns by store.

Select an existing template to automatically adjust the necessary fields. Then, click “Import”. You can create your own template to import data without using an existing template.

Drag fields from the CSV file to the corresponding fields in the system, then click “Import”.

Name the template and click Save.

Note: When importing orders for the first time, you can create your own template.

For subsequent imports, just select the created template, and the system will automatically fill in the fields as set without needing to readjust.

3. Filter Order and How to Save Filter Order

Step 1: Go to the Order section

You can search by Name, Shipping Name, Shipping Phone

Step 2: Select Filter. Click the [+] button, then select the value you want to filter to find that order.

Step 3: After you click Apply

and click Search

Step 4: To filter the desired fields, click the Search button.

You select [+] to Custom Filter, a new dialog box will open to save the filtered filters.

Step 5: Enter information into the fields, then select Create to save the Filter

Name: Name of the Filter
Description: Description of the Filter
Default: For users to use when they want to display the saved Filter on the screen and can turn off that button to hide less frequently used Preset Filters. For hidden Filters, users can search using the “3 dots” button Search the Filter in the top right corner of the screen.

Step 6: After performing the above steps, the order filters will be displayed as shown in the image below.

In addition, click Edit to change the Filter name and add more search values.

4. Order Statuses and How to Fulfill Orders

After you have started bringing orders into the system, you need to review the status of those orders to complete the information if necessary. Orders after being retrieved or Imported into the system can have the following statuses that you need to pay attention to:

4.1. Out Of System

This is the status of an order when it is retrieved into the system but the Product was not created from the system. You need to get the Product to have information to fulfill the order:

Method 1: Click to open order details at the button in the bottom left of the order.

Then, you can Get Product Manual by clicking the Get product icon.

Method 2: Go to the Stores section, in the Scheduling column, click the Schedule Auto Get Orders icon.

Then check the Auto Get Products section to ensure Products are automatically retrieved into the system.

4.2. Missing Supplier

This status occurs when you have not selected a supplier for the order.

To fulfill the order, you need to fully select the blank product information.

Step 1: Click the shopping cart icon to update.

Step 2: Then select information fields such as Supplier, Category, and Product and you can change the Shipping Method if you do not want to choose the default shipping method.

Step 3: Update additional information about Size, Color, Print Area, etc., and click Save to complete the supplier selection step.

The “Only at this time” feature

When this feature is enabled, Supplier and Design are only set for that order; other orders with the same SKU will not be synchronized.
When this feature is disabled, the Supplier and Design added for this SKU will be saved. In subsequent times, you will not need to re-select Design and Supplier, as the system has already recognized the Design and Supplier that the user fulfilled previously.

After completing the information update, including uploading the design for the product, the order status will be updated to “Available” as shown below:

4.3. Missing Fields

When an order is in Missing Fields status, it means that the order is missing required information. This status can be changed by following these steps:

Step 1: Check the Product status and then click the pencil icon to Edit Shipping Address.

Note: The Duplicate Order feature can be applied to all Orders.

Step 2: Proceed to fill in the missing information in the fields (these fields will be highlighted in red).
Step 3: Select the Update icon at the bottom of the dialog box to complete the information addition.

4.4. Varying Shipping

This status occurs when 1 order has 2 items fulfilled by the same Supplier, but the 2 Shipping Methods are different.

You can click the Supplier icon highlighted in red in the image to update the same Shipping Method for the items.

4.5.Error

This status occurs when an order has errors such as an incorrect address, incorrect design dimension, etc. Depending on the reported error, you can Edit Shipping Address, modify the information accordingly.

Hover over the Supplier logo for more detailed information.

4.6. Available

This status indicates that the order meets the requirements and is ready to be fulfilled.

4.7. FulFill

When the Order meets the requirements and is ready to be fulfilled (Order is in Available status).

At this point, you can click the checkbox for the orders and click the Fulfill button, then confirm to fulfill.

Confirm fulfillment in the dialog box that appears after clicking Fulfill.

Orders will be in Processing status for a short period after confirming fulfillment.

4.8. Order Fulfill Thành công

Order is produced and has a valid tracking, updated to the store.

4.9. Canceled

This status occurs when the Order has been successfully canceled on the system.

Users can duplicate this order to edit and continue fulfilling.

4.10. On Hold

This status occurs when Suppliers process orders slower than usual.

In this case, Sellerwix will proactively monitor the order status on the Supplier’s side on behalf of the user and notify the user if any errors occur.

4.11. Pending

Pending is the status of an Order when the user has confirmed the order address is correct and has ticked the checkbox “I make sure that all information has been checked and verified by customer“, however, the Supplier still reports an address error when Fulfilling.

In this case, Sellerwix will proactively monitor the order status on the Supplier’s side on behalf of the user and notify the user if any errors occur.

4.12. Customized Info

For Amazon personalized products, you can click the Customize Info icon to view the personalized order item information.

After custom orders are retrieved into the system, you can choose to add/delete items by clicking the icons below:

Note: Each Parent Item must have at least one Child Item. You cannot delete all Child Items of a Parent Item.

4.13. Xoá Item trong một Order

Step 1: Duplicate the order with the item to be deleted by clicking the Duplicate button in the Action column.
Step 2: Click the Delete button to delete the items that need to be deleted.

Note: To ensure the correct order information is retrieved from Stores or imported from a CSV file, the system only deletes order items from orders duplicated from the original order.

5. Tracking Order

1. Monitor and Manual Get Tracking

In cases where an order has new Tracking that the Supplier has not yet updated, or the user wants to add tracking for an order fulfilled by an external Supplier, the Manual Tracking feature can be used.

Step 1: Click the Manual Tracking icon:

2. Manual Tracking

Step 1: Click the Manual Tracking icon:

Step 2: Update the Tracking information for the order.

3. Highlight New Tracking And View Tracking History

You can review changes to an order’s Tracking with the Tracking History feature.

6. Check Design on Print Area

1. Steps to Check Design on Print Area

Step 1: Click the + icon of the supplier

Step 2: Select Supplier, Category, Product, Color, Size and upload Design

Step 3: After selecting the blank product information, there will be a blue Preview Design button below the blank product image.

Note: Currently, Sellerwix supports this function for the following suppliers: Gearment, CustomCat. For products with an official Template for Design, the system will support Preview Design. For products without a template from the Supplier, the Preview Design button will not be displayed.

You can contact Customer Support to add more products from Suppliers that do not yet have a template.

7. Export Order

The system will Export orders already in the system

Step 1: In Order Management, click Icon
Step 2: Select Export

Step 3: Here, select the time range you want to Export orders.
- The fields on the right are the fields that will be Exported.
- The fields in the left column will be the fields that are not exported.
- If you don’t want to export a field, you can drag it to the left column (and vice versa).

Step 4: Select Export

Step 5: Click History, select Import/Export.
You just need to select Download to download the Export file.

Note: When importing orders, Purchase date should be included, otherwise that order cannot be Exported.

8. Upload Design

The system has a Floating Upload Icon

1/ Description: This function allows users to upload and monitor file upload progress from any page on Sellerwix via a floating upload icon, always displayed on the screen.

2/ Purpose: Helps users easily manage file upload progress without having to leave the current page. Optimizes user experience by reducing the time to check upload progress.

3/ Benefits:

Smooth experience: Users can easily manage upload progress without leaving the current page.
Minimize errors: Detailed monitoring of upload status helps users quickly detect and handle errors.
Optimize time: Save time by allowing bulk uploads and checking status directly on the main interface.

Key Features:

Display upload progress: The floating icon will display the upload status of each file, including the number of files being uploaded, completed, or failed.
Check upload status: Users can easily view details about the file being uploaded, file size, and completion status (completed, error, or processing).
Manage files by group: Files are categorized into categories such as Product, Order, Design Task, and Files.
Direct link: Click on the file name, the system will take the user back to the file’s previous upload location.

Try it out today and let us know what you think!

For our complete list of Sellerwix Features, check out our Sellerwix Feature Release blog.

With insightful experiences in the eCommerce market, Sellerwix will be the fully integrated solution to manage and grow your business effortlessly. Let’s meet at business@sellerwix.com or support@sellerwix.com if you need any help. Follow our blogs to stay on top of Print On Demand trends!

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Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

1. Get Order

2. How to Import Orders into the System

3. Filter Order and How to Save Filter Order

4. Order Statuses and How to Fulfill Orders

5. Tracking Order

6. Check Design on Print Area

7. Export Order

8. Upload Design

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Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

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Sellerwix Academy, Etsy

Etsy's Purchase Protection program was built to ensure that buyers and sellers have a positive experience on Etsy. This page explains how the Purchase Protection program works, and the types of items and transactions subject to the program.

Sellerwix Feature – Save Time and Streamline Order Management

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Sellerwix Feature

What’s new in Sellerwix? Find out about the latest Sellerwix updates. Enjoy our new feature launched on August 2, 2023!

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

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Sellerwix Feature

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature! Our brand-new notification system sends out Email and/or Telegram alerts for orders with late shipments, enabling you to stay informed and on top of your business while keeping your customers in the loop.

The post Order Management: Optimizing the Order Management Process for Print‑On‑Demand appeared first on Sellerwix.

Sellerwix Feature – Save Time and Streamline Order Management

Nhu Giap — Tue, 08 Aug 2023 04:23:08 +0000

All posts

Sellerwix Feature release - Save time and Streamline order Management

Aug 08, 2023•4 mins to read

Efficiently managing multiple orders is essential for online sellers. However, the task of adjusting information for numerous orders can be time-consuming. That’s why we’re excited to introduce Sellerwix’s latest release, a revolutionary feature that streamlines order management. With this update, you can now save time by adjusting information in a common form, making changes to multiple orders simultaneously. Import active goods into the system for automatic updates and auto-tracking.

To learn more about how this remarkable feature can revolutionize your online selling experience, read on.

Map order item

Boost your order management efficiency with Sellerwix’s map order item feature.

Now available on Sellerwix’s system, this feature empowers users to select a series of orders that require updating. Seamlessly update, sync, and connect order items simultaneously, eliminating the need for manual execution of each order. It can optimize your order management workflow and save you valuable time.

All you need to do is follow the steps below:

Step 1: Go to the Order page >> Select the orders you want to update >> Click the Map order button

Step 2: The Order Item table of the selected orders will appear

Step 3: Users can choose Supplier products or update the design in order of items

Bid farewell to missed updates and delayed shipments with Sellerwix’s latest feature – Notification of late shipment via email and/or Telegram, read on.

Bulk import design & product

Elevate your online selling with Sellerwix’s game-changing feature.

Save time and optimize order management with Sellerwix’s Bulk Import Design & Product feature. Swiftly update multiple products or designs using our CSV form, freeing up time for other tasks. Experience faster adjustments and updates to order information, enhancing efficiency and synchronization.

To use this feature, simply follow these steps:

Go to the order page >> Select the orders you want to update

Use Map order feature to export CSV file >> Click Export button

System will navigate to Log/Action page
Click the Link and download to download the CSV file to your computer

Open the downloaded file and edit it

To update product and supplier, fill in the following 4 columns:

Supplier
Variant ID
Shipping Method
Print Area

To update the design, enter the design link in the Design URL column

After updating the file >> Go back to the order page and click the Bulk import design & Product button

Select or drag the updated file from the export file

Click the Save button (The system will automatically map the necessary columns from the CSV file)

The system will update the order information according to the information from the CSV file

1,000+ sellers are using Sellerwix with 1M+ units sold.

Learn more about our services and system, or you can visit our Frequently Asked Questions (FAQs). Read on to learn more about How to choose the right Sellerwix pricing plan for your business and what we’re working on next.

Bonus tips

To import products and suppliers, the data will be used together with the data of the Import order (Variant ID – Sellerwix Prime)
Map Order, Bulk Import Design & Product features can only be used for orders that have not been fulfilled or on Error status
After import file, designs, and products/suppliers will be updated and overwritten based on the CSV file
Order item after updating design, only this item status of that order will be enabled so that it won’t affect other orders
When the system is updating the order, the status will be On Matching
If the order is in On Matching status for too long, the user can manually update the Product/Supplier and Design to proceed with fulfillment

Sellerwix seizes on the opportunity to launch the first fulfillment service. We aim to support print providers and sellers who suppose to reach their customers quickly and increase sales capacity and business scale. The service is named Sellerwix Prime. Our customers and partners can start using this service from April 2023.

Try it out today and let us know what you think!

For our complete list of Sellerwix Features, check out our Sellerwix Feature Release blog.

Share this post

Level up your multi-channel print-on-demand business

Nhu Giap
Marketing Executive

Hello! Besides marketing and the e-Commerce world, I am keenly interested in innovations, culture, content writing, and much more. Let’s connect!

In this post

Map order

Bulk import design & product

Bonus tips

Share this post

Order Management: Optimizing the Order Management Process for Print‑On‑Demand

•

Sellerwix Feature

All posts Sellerwix Feature Order Management: Optimizing …

Sellerwix Academy handbook – Etsy’s purchase protection program for sellers

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Sellerwix Academy, Etsy

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

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Sellerwix Feature

The post Sellerwix Feature – Save Time and Streamline Order Management appeared first on Sellerwix.

Sellerwix Feature – Notification of late shipment orders via Email and/or Telegram

Nhu Giap — Tue, 25 Jul 2023 07:24:16 +0000

All posts

Sellerwix Feature - Notification of late shipment via email and/or Telegram

Jul 25, 2023•4 mins to read

Bid farewell to missed updates and delayed shipments with Sellerwix's latest feature!

Sellerwix is excited to announce a new feature! You can now receive notifications via Email and/or Telegram with late shipment orders.

We all know that timely delivery is crucial to maintaining customer satisfaction and loyalty. However, sometimes unforeseen circumstances can cause shipping delays, leading to frustrated customers and negative reviews.

That’s why we’re thrilled to announce our new feature that enables you to receive notifications via email and/or Telegram whenever a shipment is delayed. With this feature, you’ll be able to proactively reach out to customers and keep them informed about the status of their orders, minimizing the chances of negative feedback and improving their overall shopping experience.

In this blog, we’ll dive deeper into the benefits of this new feature, discuss how it works, and provide step-by-step instructions on how to set it up in your Sellerwix account. So, keep reading to learn more!

Guide for configuring Email and/or Telegram notifications

All you need to do is follow the steps below:

Step 1: Go to Settings >> Alert >> click Create to create a new alert
Step 2: Configure notification settings

a. Email notifications

Once you have an account and choose a selling plan, you can access Setting Central to configure Email notifications. Simply follow the steps outlined below:

Name: Enter a name to create a new alert
Channel: Email
To: Enter the email you want the tracking notification to be delayed
CC (optional): Enter the email you want CC to
BCC (optional): Enter the email you want BCC to go to
Late Shipment: Turn on and enter the number of days you want to be notified if the order has not been delivered (delivered) after xx days

Before activating recurring alerts for late shipment tracking, it’s important to take note of the optional settings and ensure seamless logistics notifications for delivery delays.

On: If you want to notify again if the tracking is still not delivered the next day
Off: If you only want to be notified once with an order with tracking not yet delivered

b. Telegram notifications

Streamline shipment management with Telegram notifications for delayed orders. Follow earlier Email installation steps and these essential tips:

Chat ID: To get chat ID, follow these steps:

Create a new group on Telegram
Add a bot named Sellerwix_bot to the newly created group
Click the Send verification code button to let the bot send the verification code
Enter the Code from the Bot sent in the telegram group into the Verification Code box to verify

Notify User (optional): Enter the telegram user you want to tag @example_telegram

All tracks: Turn on the notification if there is any tracking from the supplier to the order

New tracking: Enable notifications for orders with new tracking

Deposit: Enable notification of acceptance or rejection of deposit request

Top three benefits of receiving timely notifications for late shipment orders

Unlock the full potential of your logistics management with timely notifications for late shipment orders via email and/or Telegram.

Real-Time Updates: Stay informed about any delays or issues with your orders and take immediate action to resolve problems
Streamlined Logistics: Optimize your shipment management and ensure smooth delivery operations, saving valuable time and resources
Improved Customer Experience: Proactively communicate with customers, manage their expectations, and boost satisfaction and loyalty

What’s next for helping teams and businesses scale on Sellerwix?

1,000+ sellers are using Sellerwix with 1M+ units sold, and why they started using it?

From insightful experiences, we are helping 1000+ sellers to increase their profit through selling on marketing places with great fulfillment in the backend. Well-designed system and excellent services for scaling your business to increase more profitable. Learn more about our services and system, or you can visit our Frequently Asked Questions (FAQs).

Read on to learn more about How to choose the right Sellerwix pricing plan for your business and what we’re working on next.